Customer Service & Collections Specialist

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Onsite gym & cafeteria
• Day One - Comprehensive Benefits Package
• Business Casual (We Wear Jeans!)
• On a bus line (6400 Main Street - Williamsville – across from SUNY ERIE North Campus)
• We encourage your individual growth and look to promote within!

Workplace Values: The Customer Service Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better every day
• Do it with passion

About the Role: The Customer Service Specialist will be responsible for the day-to-day operational transactions for defi clients, and their customers will work with a dynamic team, managing a high volume of inbound and outbound calls, assisting customers with their bank and auto loan accounts. As a defi team member, you will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

• Process ACH requests

• Provide payoff quotes for consumers and dealers
• Update customer account information (i.e., address change, name change)
• Assist customers with online banking accounts (i.e., password resets)
• Order copies of checks/ payments
• Perform other duties as assigned

Required Qualifications:

• High school diploma or GED
• Minimum one year's experience in a high-volume call center
• MUST have a reliable, high-speed internet connection (stipend not included)
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel, Outlook)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Ability to demonstrate, comprehend and apply our workplace values

Travel required:

• No travel is required for this position

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.