What are the responsibilities and job description for the Program Manager position at defi AUTO, LLC?
About defi SOLUTIONS:
It’s an exciting time to join defi!
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
Position Purpose:
defi SOLUTIONS is seeking an experienced Program Manager with a strong, demonstrated history of leading transformational and cultural change across large, complex business environments delivering mission critical services. The ideal candidate will have extensive, practical, and relevant experience developing and implementing processes, procedures and documentation related to products, platforms, frameworks and/or methodologies functioning across multiple product delivery teams operating in a distributed model across disparate global geographies. This position will have primary responsibility for management and oversight of large-scale transformation programs or initiatives, to include the structured and organized management of change, training, and the design, development, publication and management of relevant documentation, training materials and other related collateral.
The Program Manager will provide practical knowledge, personal experience, and effective leadership to drive the engagement of multiple business elements to achieve specific program benefits in accordance with a defined scope, schedule and budget.
Essential Job Responsibilities:
- Employ personal experience, subject matter expertise and lessons learned from previous engagements to execute a comprehensive program management strategy, objectives and deliverables, including the definition, creation and implementation of appropriate milestones, schedules, deliverables, metrics and reporting to ensure timely realization of intended benefit.
- Operate under broad guidance with limited direct supervision, manage multiple priorities or adapt to changing priorities, make well-reasoned decisions while operating in an environment with ambiguity and/or incomplete information.
- Identify the key requirements and deliverables needed from multiple business elements, cross functional teams, internal or external stakeholders and/or vendors and work closely with executive sponsors and other stakeholders to plan and develop scope, deliverables, resource plans, work plan, budget, and timing to deliver desired outcomes.
- Design, develop, publish and maintain documentation and training collateral and other appropriate materials that define the rules, tools, standards, processes, structure, governance, operating framework and engagement model for optimized execution and repeatable, predictable delivery of products and services.
- Identify, analyze, evaluate, and overcome program risks, issues and impacts and produce appropriate routines and reports for escalation to management and stakeholders.
- Define, develop and implement appropriate metrics, reporting, dashboards, program reviews, and other routines and artifacts required to convey situational awareness and program status to stakeholders, as well as provide presentations and written and/or verbal updates to stakeholders and to executive management.
- Provide insight, advice, consultation and information to executive leadership regarding appropriate program objectives, deliverables, execution and execution-related issues.
- Work with business stakeholders to define and implement optimized standards and best practices to improve processes for management of cross-team project dependencies and interlocks.
Additional Job Responsibilities:
- Own day-to-day execution and management of specific program(s)
- Provide expert, experienced, practical leadership, guidance, education and advice commensurate with senior-level program management, including planning and governance with practical application to organizational structure and program functional routines.
- Exhibit leadership characteristics such as strategic thinking, communicating with influence, and building trust-based relationships.
- Design, create, publish, organize and maintain professional documentation, collateral, and training and/or marketing materials related to defi standards, governance and operating framework.
- Drive organized, methodical, transformative and positive cultural change through continuous demonstration of effective leadership, progressive vision and results-oriented behavior.
- Handle multiple tasks, meet deadlines and adapt to changing priorities without direct supervision or close guidance.
- Employ advanced analytical skills to solve complex business problems and to perform root cause analysis and compile and translate analysis into meaningful and fact-based conversations.
- Exhibit appropriate business acumen, awareness and visibility to anticipate, proactively manage and mitigate risks and issues to avoid program impacts.
- Communicate, both verbally and written, clearly, concisely and accurately with a high level of confidence and expertise across all levels of business, often as a change agent.
- Craft and articulate effective professional presentations, including program topics, progress and outcomes to various audiences such as executive leadership, stakeholders, steering groups, etc.
- Coach and mentor associates, teams, product sponsors, managers and other stakeholders.
- Potentially manage a local or distributed team of subordinates and/or matrixed resources/teams to accomplish program objectives and deliverables.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications/ Skills:
- Master’s or Bachelor’s degree in related field, or equivalent experience.
- 10 years’ experience managing large programs in complex business environments, delivering mission critical services.
- Change Management Certification, or equivalent relevant experience.
- Demonstrated experience leading complex programs and/or transitions to new frameworks, technologies, products, platforms, or methodologies in a large-scale enterprise.
- Practical experience designing, developing, organizing and maintaining documentation and appropriate collateral related to frameworks, governance, processes and business operations.
- Practical experience developing business, program and/or technical strategies to support largescale programs, operations or transformations, including developing budgets, resource plans, transitional roadmaps, etc.
- Experience building, growing, and leading teams across distributed geographies.
Personal Qualities/ Skills:
- Thought leader – brings new thinking to challenge existing operating models and processes and is excited with the prospect of driving change.
- People leader – leads by example, cares for their team, and establishes credibility through the integrity and performance of their, and their team’s, execution.
- Data-driven – seeks data to support decisions and drive discussions; makes decisions based on actual data rather than intuition or observation alone.
- Change agent – the ability to influence others and drive change across organizations with a strong passion for making things better and driving action.
- Strong communicator – able to communicate complex problems and solutions in a simple, clear and concise manner; excellent at communicating for influence (written, verbal, and presentation)
- Relationship-builder – skilled at building trust-based relationships across teams and with subordinates, peers, teams and other business functions.
- Driven – a results-oriented personality with a proven track record of delivering, having the character, energy and determination to drive successful outcomes.
- Sound decision-maker – the ability to work with broad guidance, manage multiple priorities, and make well-reasoned decisions, operating in an environment with ambiguity and/or incomplete information.
- Accountable – takes ownership of results; has a firm sense of responsibility for outcomes, with solid program management skills.
- Fast learner – builds business knowledge quickly, and demonstrates learning agility (i.e., flexible, adapts quickly to change); able to quickly develop a sound working understanding of complex environments and situations across various areas of the organization.
Travel Requirements:
Business travel may be required; amount dependent upon business need and employee location.
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Salary : $111,000 - $141,000
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