Graze By Sam Supervisor

Description

Job title— Supervisor

Job Location— Graze By Sam

Classification—Nonexempt under the Fair Labor Standards Act (FLSA).

Salary level—Hourly with gratuity tip pool payments.

Reports to— Del Road Managers

Date—9/13/22

Summary/objective

Supervisors exude the values and culture of Del Road by supporting your assigned restaurant. This is an non-exempt (hourly) position that reports directly to the General Manager and indirectly to others in corporate management.

Essential functions

• Guest service and guest engagement:
• Positive, energetic & friendly personality utilizing all company established standards.
• Guest personality engagement smiling with your eyes.
• Sets the pace and vibe for the team & guests
• Positive can do attitude
• Ability to coach team members
• Consistent attendance and punctuality
• Strong understanding of company vision & core values
• Project passion and confidence
• Amazing teamwork skills
• Strong communication skills (verbal, non-verbal, and electronic)
• Genuinely friendly and authentic with guests & team members
• Ability to thrive in a growth culture
• Assist with recruiting, training, coaching, and aligning employees to G&G core values. Communicate job expectations by monitoring, reviewing job contributions, and holding accountable policies and procedures
• Contribute accurate information and thoughtful recommendations to the company’s strategic plan through daily dialog with colleagues and managers; implement production, productivity, quality, and guest-service standards; resolve problems; complete audits; identify trends; determine system improvements; assist with implementing change.
• Review portion control and quantities of food preparation; minimize food, paper (non-food goods) and labor waste; execute accurate inventories on a regular basis.
• Avoid legal challenges by conforming to Alcoholic Beverage Commission (ABC) regulations; federal, state, county and city codes, laws and regulations; and landlord lease requirements
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; comply with all safety/sanitary legal regulations; develop and implement disaster plans; maintain security and sprinkler systems; maintain parking lot, walkways and exits.
• Maintain restaurant ambiance by controlling restaurant lights, light dimmers, background music; proper table set up with table tents, sugar caddies, silverware; monitoring proper temperature on thermostat and window doors open/closed; live music setup and maintenance
• Continuing education: Update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
• Use proper Personal Protective Equipment (PPE) for all cleaning and trash removal.
• Use of rubber gloves or disposable gloves is required when cleaning and/or trash collection.
• Disposable gloves must be discarded after each use.
• Wash hands thoroughly prior to returning to your workstation or other task.
• Rubber gloves must be washed with soap and water after each use and allowed to air dry.
• Wash hands thoroughly prior to returning to your workstation or other task.
• Report workplace injuries as soon as reasonably responsible, but in no event later than leaving the workplace or within 8 hours.
• Informing management of any and all concerns with guests or situations creating barriers to guest engage and great service.
• Opening and closing checklists
• Interact with guests and resolve issues
• Support overall operations and execution of service, ordering, scheduling, etc.
• Bar training and education
• Team Member accountability through coaching and feedback
• Assisting inventory, bar (beer, wine, liquor, bar goods, etc.)
• Assisting ordering, bar (beer, wine, liquor, bar goods, etc.)
• Proper Tap cleaning following the Cleaning Checklist
• Keg cleaning and organization
• Building maintenance

Requirements

Competency

• Ability to read & write English.
• Ability to calculate and count cash & change.
• Ability to carry trays with multiple food and beverage products including dirty dishes & glassware.
• Time management
• Customer service
• Dispute resolution
• Dependability
• Efficiency
• Flexibility
• Friendliness
• Attention to detail
• Point of Sale systems (POS)
• Positive attitude
• Punctuality
• Multitasking

Supervisory responsibilities

• Hourly Reports

Work environment

• Primary work environment is Indoors and Graze patio area.
• Secondary work environment when assigned to Piazza or special event is outdoor work for set up, breakdown and guest service responsibilities; temperatures range from 50F-90F with varying weather conditions.
• Noise level can be loud at times due to crowds, order taking and music.

Physical demands

• Lift and/or move up to approximately 40 pounds frequently.
• Walking while lifting up to approximately 40 pounds frequently.
• Bending/stooping/kneeling required – frequently.
• Climbing ladders – occasionally.
• Routine standing & walking for duration of shift (up to 8 hours).
• Ability to work varied hours and days including nights, weekends and holidays as needed.

Position type and expected hours of work

• Part time to 32 hours/week or more, working shifts as early as 9:00 AM working shifts as late as 11:59pm, on rare occasions due to business demands shifts may extend past 12:01am.
• Schedule work shifts from 4- 8 hours, with occasional meeting/training shifts of 2 hours.
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours can be included weekends and holidays.

Travel

• Walking travel when assigned to Piazza; (1 block outside Piazza area) Graze and from Columbia to India streets is required. Minimum trips per shift are estimated @ a minimum of 20 roundtrips for a Piazza service shift. During longer busier volume shifts more roundtrips maybe required for quest orders.

Required education and experience

• High School diploma or GED.
• 2 year experience in full-service restaurant and/or bar establishment.
• Demonstrated sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math and cash handling experience.
• Must have an aptitude and enthusiasm to learn about all brands and products available to our guest.

Preferred education and experience

• Additional education and guest service experience.

Additional eligibility qualifications

• San Diego Food Handers Card.
• California ABC Responsible Beverage Service Training & Certificate ID #.
• Manager Food Safety Certification