911 Dispatcher

We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have a minimum of one year of experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.

While we would prefer candidates with certifications in CPR/AED, APCO PST1, and emergency medical dispatch, we are willing to train the right candidate with the minimum experience.  

Delaware offers a great atmosphere and benefits. The pay range for this position is $27.45 to $33.67, commensurate with experience.  In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement.  A shift differential of $1.00 per hour is paid for second and third shift hours.    
 
DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.  

The individual responds to requests for service via telephone and radio employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness.   Individual reports directly to a Tour Commander.

Our timeline for filling this vacancy is below. 

• Posting will close on 10/14/2024
• Qualified candidates will receive an informational video and a link to sign up for our Criticall testing prior to 10/14/2024
• Deadline to complete Criticall testing will be 10/21/24
• Interviews will take place the week of 10/28
• Selected candidate/candidates will then need to complete the remainder of our pre-employment checks prior to start

Additional Information:
The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.  
 
 Shifts
 First Shift – 6:00am to 2:00pm
 Second Shift – 2:00pm to 10:00pm
 Third Shift – 10:00pm to 6:00am
 
 Training Process
 
All team members complete a thorough training process to equip them with the skills and knowledge to perform the role effectively. The process consists of the following five phases.
 
 Phase 1 – Classroom Training
 Phase 2 – Call-taking
 Phase 3 – Fire Dispatching
 Phase 4 – Law Enforcement Dispatching
 Phase 5 – Independent/Evaluation Only

DELCOMM is a CALEA-accredited employer.
Job standards
Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience.  As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards.  Individual must meet and maintain all required licenses and certifications as a continued condition of employment.
 
Must possess a valid driver’s license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.  

Essential Functions

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
• Processes radio communications for public safety responders, and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and maintains effective working relationships with emergency response personnel;
• Aids management by recommending operational procedures to the supervisor;
• Identifies and reports equipment problems and outages to the supervisor;
• Supports the Database Technician in the maintenance of the electronic and manual databases;
• Drives to the Emergency Operations Center, back-up Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy; 
• Demonstrates regular and predictable attendance; 
• Attends various training sessions, video conferences, and workshops;
• Hold as confidential, all aspects of the job;
• Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Any other duties as assigned;

Salary : $27 - $34