Customer Service Representative/Brand Ambassador

DeliverIt Infusion & Specialty is a closed-door infusion & specialty pharmacy that positions patients at the core of our uniquely tailored approach to patient care.

DeliverIt Infusion & Specialty is searching for a Senior Customer Service Liaison to help network and build relationships between our infusion and specialty pharmacy services and the overall healthcare community in the Greater Houston metro area.

Thank you in advance for looking at the list of responsibilities and qualifications.

We look forward to reviewing your resume!

Benefits

• $2,000 signing bonus after the first 6 months of employment.
• $3,000 signing bonus after the first 12 months of employment.
• $600 car allowance per month.
• Expense account for incidentals covering business breakfasts & lunches.
• Competitive benefits & pay.
• Positive environment with a supportive team.
• Opportunities to learn and grow within the Infusion & Specialty field.
• Opportunities for management and leadership in the future.
• Company is willing to train and mentor candidates.

Schedule:

• Set schedule (Monday-Friday either 8am-5pm or 9am-6pm.)
• Occasionally, working Saturday or Sunday for special events.

Essential Roles and Responsibilities

• Working with the infusion & specialty marketing team to promote the company’s services to potential clinics and hospitals.
• Analyzing data on patient needs and purchasing patterns to refine marketing strategies and identify more potential markets.
• Calling doctors' clinics, case managers, and hospitals.
• Preparing marketing plans and strategies for company meetings.
• Writing reports about market conditions, trends, and potential changes in patient preferences.
• Producing and distributing brochures, flyers, pamphlets, and banners for company events and promotions.
• Communicating with existent and budding clients to maintain these working relationships.
• Attending mandatory weekly team meetings.
• Analyzing competitors' performance to safeguard and further promote our position in the market.
• Conducting regular self-evaluations to ensure meeting sales targets.
• Attending training workshops and congresses to remain up to date with standards and developments in the industry.

Qualifications

• Exceptional customer service experience is required.
• Marketing experience preferred.
• An associate degree in marketing, with an emphasis on customer service, is preferred.
• Prior experience as an infusion & specialty sales representative or similar is preferred.
• Proven record of helping lead sales campaigns and facilitating profitability.
• Outstanding verbal and written communication.
• Goal-oriented, committed, and relentless approach to work.
• Interest in understanding and sharing industry innovations.
• Travel throughout the Greater Houston metro area will be required.
• Familiarity with the Greater Houston metro area (and its healthcare community) is preferred.
• Knowledge and experience in SalesForce preferred.
• The ability to make 12 to 15 face-to-face calls per day is required.
• Professional presentation and articulation required.

Proficiency in any of the following languages is encouraged, but not required:

Spanish

Tagalog

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Application Question(s):

• Would you be willing to reliably commute to Sugar Land, TX for weekly marketing meetings?
• Are you able and willing to travel throughout the Greater Houston metro area to network and build relationships with healthcare communities? If so, which part of the metro area would you prefer? North, East, or West?

Education:

• Associate (Preferred)

Experience:

• Marketing: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Houston, TX: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000 - $70,000