What are the responsibilities and job description for the Salesforce Manager position at Deloitte?
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a Technical Leader at Deloitte you will provide a deep expertise in a subject area and work within an engagement team to identify the organization's needs, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation, manage the progress of the team and activities, and confirm work products meet our firm's and the client's quality standards. Additionally, you are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences.
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
Preferred:
Work you'll do
As a Technical Leader at Deloitte you will provide a deep expertise in a subject area and work within an engagement team to identify the organization's needs, define the business or technology architecture, plan how large projects will be delivered, oversee the solution design and implementation, manage the progress of the team and activities, and confirm work products meet our firm's and the client's quality standards. Additionally, you are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences.
- Client Service: Advise client on leading practices and technology/industry trends, application/integration architecture, solution design, and implementation leading practices. Build lasting relationships through day to day interactions with key client managers and staff.
- Delivery: Bring the functional/technical experience and knowledge to deliver solutions which allow clients to achieve their business strategy. Present technical alternatives and supporting recommendations aligned with the client's business and technology requirements. Contribute to project estimating, planning, contracting and staffing activities. Manage technical and/or functional teams to design, build, test and implement enterprise applications. Anticipate, raise, and resolve issues which pose risk to the project. Monitor progress and quality. Track and report status.
- Business Development: Participate in sales pursuits as a pursuit team member or subject matter advisor. Participate in the oral presentation of the proposal to highlight relevant experiences that position Deloitte as the preferred supplier. Develop and maintain relationships with client stakeholders to establish and maintain our status as a trusted advisor.
- People Development: Perform role of mentor and coach to help others achieve their career objectives. Actively participate in recruiting and onboarding activities. Develop staffing plans and screen candidates for positions on projects. Provide leadership and support for staff on projects and in local offices. Perform regular check-ins with team members and people for which you coach as a part of the performance management process.
- Eminence: Contribute to go-to-market and internal initiatives which drive growth of the practice, drive efficiency and profitability, improve quality, and increase the knowledge of our staff. Co-author articles, whitepapers, or presentations. Speak at conferences, universities, or other forums to promote Deloitte's brand.
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- 6 years of experience with Salesforce
- Strong technical experience implementing Sales and Service Cloud projects for TMT or other industry clients
- Strong Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products
- Good Salesforce user experience layer design & build skills using Lightning Web Components (LWC), Lightning Aura and JavaScript
- Strong experience using APEX on previous projects; Abilities to review / share feedback on Salesforce coding best practices supporting application scalability
- Client facing experience working with business and IT client stakeholders in leading an architectural / technical design and gain acceptance from cross functional client and vendor teams
- Prior experience building technical artifacts including Salesforce configuration design, technical design
- Ability to travel 20%-50%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent work experience
- Salesforce Certifications
- Demonstrate a deep knowledge of all Salesforce product offerings
- Strong technology leadership skills required
- Outstanding presentation, communication, and facilitation skills
- Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
- Experience in application development
- Strong understanding of architectural design patterns including SOA, Micro-Services, object-oriented design patterns, common integration patterns, etc.
- Business process modeling
- Database fundamentals
- The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $176,000 to $294,000.
- You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Salary : $176,000 - $294,000
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