Director, Clinical Operations

Why DelRicht Research?

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. 

We hold our team members to a high standard of excellence, offer robust opportunities for growth, and are looking for an energetic, professional, friendly Director, Clinical Operations to join our growing network and oversee our talented team across a regional portfolio of sites. 

For the second year in a row, DelRicht Research has been recognized as one of New Orleans (company headquarters) Top Workplaces! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Director of Clinical Operations Role:

We have openings for our Associate Director & Director positions due to our continued success and expansion. As we grow geographically and transition to a more regional, multi-state model, we are expanding our leadership team to ensure strong oversight and support for our Clinical Research Sites. This new position will play a critical role in managing the increasing complexity of our operations while driving future growth.

Director of Clinical Operations Main Objective: 

The Director of Clinical Operations is responsible for hiring, training, and developing managers to independently oversee Clinical Research Sites. Additionally, they are tasked with preparing their managerial team to take on future roles and responsibilities that align with the organization's regional growth and expansion.

• You will supervise 8-12 individual Clinical Research Sites across 3-5 states, with 5-8 direct reports (managers) and up to 35-40 indirect reports. Additionally, you will be responsible for maintaining and fostering 8-12 physician client relationships

Key areas of responsibility: 

• Hiring, Training, and Development of Managers
  • Hires, onboards, trains, and provides ongoing education and development for direct reports.
  • Builds a team of managers capable of solving operational issues at individual sites.
  • Responsible for all aspects of developing high-performing teams, including hiring, training, coaching, and mentoring managers to improve their current performance and prepare them for future opportunities. This is a key people management and development role!
• Performance Review and Assessment:
  • Conduct weekly 1:1 meetings with all managers under your supervision to provide feedback on their performance and identify coaching/training needs in key areas, including:
    • Quality Assurance
    • Financial Oversight
    • Patient and Physician Schedule Optimization
    • Sales and Revenue Generation
• Operations
  • Active regional travel (across multiple states) to sites under your management, as this is a hands-on leadership role.
  • Responsible for optimizing existing site operations while developing region-specific growth plans aligned with the overall company strategy.
  • Leverages KPIs and other data to assess performance and implement quick adjustments to drive operational improvements.
• Business Development
  • Collaborate with our Business Development team to effectively market your sites and physicians for new clinical trial opportunities that align with their capabilities. 
  • Additionally, work to broaden and strengthen existing pharmaceutical client relationships.
• Client Management
  • Responsible for the strategic management and development of physician relationships at each site. 
  • This role involves aligning financial opportunities with operational adjustments to optimize site performance and developing long-term plans to expand physician research partnerships.
• Growth and Expansion
  • Provide strategic guidance on new site selection.
  • Engage new sites within the network to foster collaboration and growth.
  • Manage resource utilization to drive efficiency in short-term execution and long-term planning, supporting clinical trial execution and future growth.

Individuals Who Will Excel in the Position:

• You thrive on daily challenges and variety; monotony is not for you.
• You are passionate about developing the next generation of leaders and managers.
• You have the ability to inspire others to meet performance objectives.
• You excel in an autonomous environment and take pride in being an expert in your role and field.
• You are a problem solver who figures things out, no matter the obstacles.

The right candidate will:

• Have a passion for managing, mentoring and developing others

• Care deeply about building and maintaining customer/client/patient relationships

• Be able to pivot in unforeseen circumstances, with short-notice, to solve immediate problems with calm and decisive confidence

• Be action-biased and humble to learn

• Believe in high quality and have a high standard of compliance to our study protocols

• Be stunningly, remarkably organized

• Accept ownership of tasks from inception through completion and assume responsibility for personal success

• Love efficiency and continuously look for ways to do more with less, improve processes and come in under budget
• Coffee drinkers preferred. Tea drinkers accepted

Skills needed to win:

• Required: 8 years of progressive, demonstrable people management experience inclusive of having both direct and indirect reports. 
• Required: The role involves frequent multi state travel and overnight stays as necessary based on operational needs across various locations, which varies but on average is 50%. Weekend travel is extremely limited but occasionally possible.  
• Required: Possess a background in healthcare/clinical operations
• Required: Experience managing Goals and Key Performance Indicators 
• Preferred: 6 years of physician management or transferable experience
• Preferred: 6 years of financial management experience over multiple  sites/facilities
• This is an onsite position. No remote or hybrid seeking applicants please. 
• Clinical Research Industry experience is not required. 

DelRicht Research’s Core Values: Production, Humility, Consistency

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Team Perks & Benefits at DelRicht Research: 

• Medical, Dental, Vision with generous employer paid contributions
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K ( discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals

Job Type: Full-Time 40 hrs

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: www.delrichtresearch.com

Patient Testimonials: https://delrichtresearch.com/testimonials/

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.