What are the responsibilities and job description for the Coordinator, Centralized Services position at Delta Air Lines, Inc.?
The Coordinator will serve as the primary point-of-contact for employee leave of absence (LOA) programs and other absence related monitoring for Reservations Sales & Customer Care. This role will also serve as a liaison between employees and Sedgwick, handling employee leave and absence related calls and Sedgwick email correspondences.
Key Responsibilities:
- Support and assist employees and management with LOA requests and guide them through the process.
- Manage claim volume, track and code employee LOA records in accordance with internal workflows
- Provide timely and accurate responses to all levels of management concerning day-to-day LOA activities
- Prepare divisional monthly ad hoc reporting and analyses
- Conduct research, identify trends, gather data and prepare analytically-based recommendations for leaders
- Serve as a subject matter expert on absence initiatives that can include preparing and conducting presentations, providing subject matter expertise support, preparing comparison documents, proposals for policy changes, training, etc.
- Partner with Time & Attendance and Payroll to ensure all return to work employees are processed in a timely fashion
- Work to simplify program structure, streamline processes and improve the employee experience
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