Duties and responsibilities may include, but are not limited to, the following: - Identify, analyze, and document business requirements for information technology (IT) systems; and identify, design, develop, acquire, and implement appropriate information system solutions.
- Coordinate a variety of information systems activities, including, but not limited to, financial systems, human resources information systems, training databases, document imaging, records management, library management, internal websites, public websites, and other information systems.
- Modify, upgrade, and maintain software packages/applications utilizing program language specific to designated software, including documentation of any changes/modifications.
- Develop, design, and install new and modified databases, report-writers, and/or information systems utilizing knowledge and skills in systems analysis and database administration.
- Serve as primary resource to District staff regarding software, hardware, networking and/or information systems questions and problems; troubleshoot, analyze, and diagnose specific software application problems/inadequacies and resolve; coordinate problem-solving and resolution process with the District’s IT Division and/or outside vendors, as necessary.
- Perform a variety of data extractions and system integrations; and maintain database and system integrity.
- Perform responsible technical duties in assigned computerized databases, information systems, and software applications to maximize efficiency and effectiveness.
- Install, test, and monitor the operations of designated information systems; configure hardware and software for District needs; and coordinate and implement procedures and applications to facilitate transfer of computerized data across various platforms.
- Maintain computer security systems on designated databases/information systems; control access to various District and external information systems and program modules; and provide or design and initiate back-up procedures for departmental users.
- Coordinate and/or conduct user training on a variety of software applications; develop and maintain user manuals; and participate in design of user training courses/modules, as required.
- Serve as initial resource and interface between District users and technical support, application programmers, and hardware/network maintenance contractors/personnel.
- Participate in evaluation of current information systems; research and analyze available software that would better meet user needs and operational requirements; and assist users in the preparation of systems specifications and requirements.
- Participate in review and analysis of submitted vendor proposals for conformity to specifications, expected results, and costs; and assist, as assigned, in selection and monitoring of vendors during installation and implementation of modified or new systems.
- Respond to inquiries, requests, and complaints requiring use of tact, judgment, and interpretation of standards, policies, and procedures; and prepare letters and other forms of correspondence.
- Perform cybersecurity duties such as, but not limited: On/off boarding of new accounts, group management, software patching, incident reporting, and design reviews.
- Perform business continuity tasks, including, but not limited to, conducting/restoring backups, snapshots, and disaster recovery testing.
- Participate in regular inventory audits and technology replacement procedures.
- Prepare computers, presentations, and other audio-visual equipment for various meeting presentations and perform in-meeting IT assistance, as needed.
- Provide technical orientation to newly-hired employees regarding use of District systems, including creation, coordination, and distribution of employee security badges.
- Support and troubleshoot District telecommunications solutions, including, but not limited to, Voice over Internet Protocol (VoIP), cellular, and other communication technologies.
- Monitor processes throughout process lifecycle for compliance, and update or create new processes for performance improvement and efficiency.
- Perform other work duties and responsibilities consistent with the position on an as needed and assigned basis.
General Organizational Duties- Support development and implementation of the District’s Strategic Plan and associated Strategic Initiatives.
- Promote the District’s focus on effective and respectful communications to build better work relationships at all levels in the organization.
- Establish and maintain effective relationships with other staff members, staff at other agencies, and professional organizations.
- Participate in teams engaged in District projects and organizational activities.
- Participate in District related civic events, meetings, committees, and staff functions.
- Provide appropriate, timely, and customer-service focused responses to inquiries from the public.
- Understand and conform with the District’s Policies and Procedures, including the Safety Program.
- When qualified to do so, assume responsibility for covering a part of the work assignments of other staff during absences.
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A combination of training and experience that demonstrates an individual has obtained the required knowledge and is able to perform the required work (with reasonable accommodation if needed). A person with the following combined training and experience would most likely qualify to compete in a selection process: Education: Possession of a bachelor’s degree from a college or university with major coursework in computer science, information technology, or a related field. Experience: Four (4) years of full-time progressively more responsible work experience with network management, computer systems, software development, and software installation and repair, including database administration, scripting, and report-writing. ADDITIONAL REQUIREMENTS - Expected to respond or report to duty in emergency situations, which may occur after hours, on weekends, and/or holidays.
Licenses and Certifications: - A valid California Class C driver’s license and insurability under the District’s driving program must always be maintained.
- Principles, practices, methods, and techniques utilized in the operation, maintenance, and administration of designated software applications, operating systems, computer hardware, and networking equipment.
- Troubleshooting methodologies, such as, but not limited to, the Open Systems Interconnection (OSI) model.
- Principles, practices, and techniques of system management within a virtualized environment.
- Microsoft’s infrastructure products, such as, but not limited to, Office365 Suite, Windows Desktop clients, Microsoft Structure Query Language (MSSQL) services, and Active Directory Domain Services (AD DS).
- Cloud architecture and cloud-base solutions, such as, but not limited to, Azure, Amazon Web Services (AWS), and Google Cloud.
- Providing scripting automation solutions using the current best practices within the automation industry via the Command-line interface (CLI), or similar applications.
- Cisco best practices for hardware, protocols, desktop/laptop computers, server hardware, general electronics, peripheral devices, virtual private networks (VPN), and firewalls.
- Working knowledge of protocols such as, but not limited to, Domain Name System (DNS), Quality of Service (QOS), or other services used for proper system specifications, administration, and maintenance.
- Working knowledge of Local Area Networks (LANs), Wide-Area Networks (WANs), Wireless (Wi-Fi) ,and virtual network interfaces and communication protocols.
- Working knowledge of commonly used networking tools.
- Advanced understanding of structured wiring standards used for maintaining ethernet, telephony, fiberoptic, electrical, and VoIP systems.
- Applicable federal, state, and local laws, codes, and regulations related to the work.
- Training and presentation techniques for technical and non-technical audiences.
- Codes, regulations, specifications, ordinances, and enforcement procedures applicable to the area of assigned functions.
- Modern office practices, methods, common computer equipment, and applications related to the work.
Skills and Abilities to:- Continuously, analyze, identify, interpret, know, observe, problem-solve, remember, understand, and explain designated computer programming, hardware, and software applications; analyze plans; interpret project proposals, plans, and specification; design solutions; understand and explain procedures and terminology; and perform mathematical calculations.
- Apply principles, techniques, procedures, and equipment to design and production of network systems and components.
- Prepare clear and concise procedures, reports, records, correspondence, and other documents.
- Develop and maintain project specifications, and design requirements based on business requirements and analysis; work with management to set project timelines and milestones and coordinate work with cross functional team members; and monitor and report on project status.
- Methodically apply scientific principles, while performing analyses to determine if any alternative courses of action are available to be taken.
- Diagnose, troubleshoot, and resolve technical issues related to software, hardware, networks, and human machine interface systems.
- Review and confirm specifications with advising engineer, IT Division staff, clients, and vendors.
- Plan, review, assign, direct, and train project resources for District initiatives.
- Read, interpret, draft, and illustrate electronic schematic drawings.
- Read, interpret, and apply complex technical information from various operational and instructional manuals.
- Establish and maintain designated documentation and records in an accurate and timely manner.
- Perform a variety of mathematical and statistical calculations in an accurate and timely manner.
- Use handheld power tools and equipment skillfully to install and repair equipment.
- Organize own work, set priorities, and meet critical time deadlines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- IMPORTANT NOTE: External applicants are required to be fully vaccinated* for COVID-19 as a condition of employment with the District. Requests for a reasonable accommodation due to medical or disability reasons or for a sincerely held religious belief will be considered on a case-by-case basis.
*Fully Vaccinated means a person’s status two weeks following the person’s receipt of a single-dose COVID-19 Vaccine or the second dose of a two-dose COVID-19 Vaccine.
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