Mgr, Onboarding

21-Mar-2023

US Remote

8594BR

Position Responsibilities

Responsibilities

• Leading and developing a team of Onboarding Success Managers
• Ensuring a positive customer experience for new customers as they complete their purchase and begin the implementation of their new Deltek solution(s)
• Helping to develop and achieve onboarding strategies and performance metrics
• Developing strong relationships with counterparts in sales and customer success to ensure smooth handoffs between the teams
• Coaching, training, and assisting the team as needed to achieve customer success
• Driving career growth for the members of the team
• Following up with customers who express a negative sentiment about their Onboarding experience
• Collaborating effectively with an extended team including product management, product marketing, customer support, customer success, cloud operations, legal, sales, and more
• Building strong customer relationships with empathy and a desire to help customers reach their goals

Qualifications

Requirements

• 5 years customer service experience
• 3 years customer onboarding experience
• 2 years leadership/management experience
• Experience with Gainsight preferred
• Strong leadership skills to hire, train, motivate, and build a high performance Onboarding Success team
• Excellent customer service and relationship development skills
• Self-motivated with the ability to work independently as well as a drive to learn and expand product knowledge and skillset

Travel Requirements

10%

Company Summary

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this