Sr Cloud SRE

27-Nov-2023

US Remote

8858BR

Company Summary

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

Position Responsibilities

Deltek is seeking a Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team focused on monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restriced (FedRAMP) SaaS offerings. We are seeking customer focused team members passionate about solving complex technical challenges and delivering a best-in-class SaaS experience.

• Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
• Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience for our customers 24x7.
• Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, systems administration.
• Ensure consistent service availability by monitoring our environments' stability and performance using the right metrics and tooling.
• Incident and Problem Management - Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
• Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
• Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
• Document system architectures, systems configurations, and technical operational processes and policies.
• Participating in maintenance activities and on-call rotations as required (night and weekends).
• Execute disaster recovery plans and reporting on metrics related to those activities.

Qualifications

Bachelor's degree in Computer Science field or equivalent.

• U.S. Citizenship Required
• 4 years supporting enterprise application platforms and systems at scale on public cloud infrastructure (Amazon Web Services is desired).
• 4 years of experience with managing and operating enterprise-grade Windows or Linux production environments
• 3 years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell).
• Experience with Incident Management and ITIL service operations (ServiceNow experience desired)
• Experience with database administration management tasks in Oracle (preferred) or Microsoft SQL Server.
• Experience with any monitoring platforms like: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, NewRelic, PagerDuty.
• Passionate and curious about ways to leverage technology with self-directed learning
• Must be detail oriented, results driven, and have excellent English communication skills.
• Ability to work effectively with in a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
• Any experience with Deltek Costpoint, Time & Expense, Budget & Planning, and Enterprise Reporting
• This position is eligible for participation in our External Referral Program.

Travel Requirements

No

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.