What are the responsibilities and job description for the Customer mgr position at Deltek Systems?

Position Responsibilities

As a Principal Customer Success Manager, you will manage a portfolio of existing Deltek Professional Services customers, with an emphasis on customer retention and team achievement.

You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.

Job responsibilities will include :

Investigate possibilities of add-on offerings and expansion of current products
Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle
Understand Deltek PS offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need
Provide expertise on the Deltek solution you support and highlight key features and functionality allowing the customer to execute their objectives
Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer's business goals and strategy
Utilize sales skills proficiently to optimize sales closures and minimize sales cycles
Provide regular reporting on account status, issues, forecasts, activity
Work with other departments, such as Sales, Services, Support, Business Operations, Legal, and Finance, in a professional and collaborative manner
Proactively monitor and report on customer usage and success to internal teams
Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite.

Qualifications