Nurse Account Manager - Northwest

Who we are.

• Put Patients First. Every day is a new opportunity to improve the lives of patients living with
• Act with Integrity. Be honest, transparent, and committed to doing what’s right in every situation.

• Build Building trust takes time. Engage teammates, be candid and transparent. Over communicate and seek feedback.
• Raise the Harness continuous improvement, foster innovation and elevate our people.
• Drive Results. Be accountable and execute – we win together when everyone

Your Role:

• Provide support through healthcare professional account education and clinical support regarding enrollment to completed infusion of the Product, as well as interactions with members of the Apheresis Network during all aspects of the PROVENGE® process.
• Provide education in services for healthcare professionals who are registered with Dendreon to prescribe the Product, as well as healthcare professionals who potentially could become registered with Dendreon, related to the PROVENGE treatment process, including apheresis collection and infusion processes, product receipt and handling, product administration, Central Venous Catheter care, and process questions referencing clinical nursing practice. The NAM will use materials approved by Dendreon in support of these services including patient selection, preparation and management as per the PROVENGE® Package Insert and clinical nursing practice.
• The NAM will work closely with Technical Operations to communicate with newly enrolled patients, via telephone or otherwise regarding the treatment process for PROVENGE and the various steps in their treatment. The NAM will document all communications and will conduct all communications in compliance with all company and legal regulations and guidelines.
• Collaborates closely with their field sales colleagues to identify accounts for potential education on the treatment process for PROVENGE®. This includes regular communications and meetings with Regional Directors (RD) and Strategic Account Managers (SAM) to identify strategies for each account.
• Partners with SAMs to educate the accounts on the process to identify patients within accounts using PPS analytics.
• Works with RDs to identify account education opportunities using various data-driven reports. The NAM will review the reports and will provide the RD with updates and strategies. The NAM will then provide education to the account.
• Works with SAMs to conduct quarterly Business Reviews with targeted accounts, and participate in practice enhancement meetings monthly/quarterly.
• Uses analytics and data on a daily basis, to monitor and maintain activities within the accounts and region they cover. They will use the data to provide information and updates to their commercial colleagues and customers.
• Provides a weekly activity report at the end of each business week to their supervisor.
• Participates and attend all commercial trainings and meetings as warranted.
• Regularly participate in and provide updates to the region(s) they support, via conference calls, regional meetings, and national sales meetings.
• Delivers education to the entire account as needed, with a focus on NP, PA, RN, MA and LPN health care professionals.
• Involved and attend local, state, regional and national association meetings and congresses, as warranted.
• Provides approved resources, communications, and materials to physicians and their practice sites to assist in their evaluation of patients for venous access and the potential need for central line placement to minimize the possibility that the treatment process with PROVENGE is disrupted.
• Foster strong relationships between apheresis sites and infusion sites to achieve excellent patient care with minimal treatment delay and loss to follow-up, including but not limiting to, arranging introductions between the prescriber healthcare professionals and the apheresis collection center prior to the first PROVENGE patient collection
• Support the identification and development of nursing Key Opinion Leaders.
• Provide technical expertise and nursing guidance for Dendreon’s third party network of Apheresis Collection Sites (ACS, specifically related to Dendreon’s FDA approved labeling).
• Participate in the qualification process of new clinical and commercial ACS by acting as the technical/nursing lead during on-boarding
• Provide on-site monitoring support to help ensure consistency and compliance to Dendreon’s process requirements as needed.
• Identify and manage technical issues by working closely with corporate team members to monitor ACS site performance, maintain strong relations with ACS staff, and successfully resolve issues or concerns between the ACS and infusion sites.
• Provide approved apheresis education and materials to ACS in relation to Dendreon’s collection requirements, any apheresis procedures activities (venous assessment and/or line placement), and collection related handouts for Dendreon’s approved therapies.
• Build and maintain working relationships with internal business partners to successfully accomplish assigned responsibilities.
• Track, trend, investigate, troubleshoot and report patient treatment fallout (schedule to infusion) through active management of all apheresis, manufacturing, and infusion cancellations.
• Facilitate productive resolution to difficulties encountered during the treatment process to assure patient retention, schedule compliance and to prevent treatment delays.
• Collaborate with Apheresis Operations and Sales Teams to evaluate and address negative trends in Dendreon’s service and interactions with ACS and infusion sites, as well as performance by ACS and infusion sites.
• Document contacts and activities such as site visits, service calls and pursue resolution to requests.
• Maintain and ensure accuracy of Dendreon’s documentation files and database.
• Develop and maintain technical/nursing tools and templates as requested.
• Adhere to all compliance and contractual requirements per Dendreon’s policies
• Perform other duties as assigned.

• RN and/or BSN required. Advanced degree in a health services field (e.g., MSN, MPH, MHA) and advanced training in clinical practice (e.g., NP, PA, OCN, ARNP, CCRI or CRNI) preferred.
• Minimum of 2 or more years of related experience in the commercial pharmaceutical industry, working proactively and closely in the office setting, educating healthcare personnel, and describing appropriate patients.
• Minimum of 2 or more years working closely with commercial team members to improve and educate on the therapy process within offices, for their patients.
• Educate offices, with a focus on NPs, PAs, MAs, and RNs, on the treatment process and the process to identify the appropriate patient.
• Organize, schedule, and conduct Nurse Speaker Programs, including the recommendation of potential nurse speakers.
• Working knowledge of FDA and PhRMA promotional guidelines.
• Strong analytical, problem solving, and decision-making abilities.
• Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork.
• Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork.
• Ability to manage multiple priorities, including travel, while responding to inquiries with offices, patients or commercial colleagues.
• Excellent written/verbal communication and presentation skills.

• Up to 80% travel, including frequent overnight, is required. This includes travel in the field, in accounts, and travel/attendance at meetings, congresses, and conferences.
• On-call and after-hours support will be required.
• The job is performed in a field-based setting, including apheresis sites, physicians’ offices, community and academic hospitals, and a home-based office.
• Dendreon is a fast-paced, high volume, adaptive commercial environment. Team building and multidisciplinary problem-solving are essential to success in this position.