Provider Liaison - Remote

Overview

Dental Care Alliance’s mission is to advance the practice of dentistry by partnering with and supporting dental professionals to create a lifetime of healthy smiles. Headquartered in Sarasota, Florida, DCA currently supports over 400 allied practices and supports over 900 dentists across 24 states. DCA’s allied practices represent all dental specialties and treat patients under more than 150 brand names.

Position Summary:

Ensures a seamless and positive experience for new providers during their first year with the organization. Serves as the primary point of contact in building a relationship between dentists and Dental Care Alliance, guiding through the onboarding process, and speaking regularly with providers to make sure their needs are being met.

Responsibilities

Principal Duties and Responsibilities (Essential Functions**):

• Ensure a comprehensive onboarding, training, and introductory period into the organization’s culture, mission, vision, and values.
• Manage the onboarding process by partnering with doctor administration, credentialing, marketing, information technology, and finance, ensuring all departments are prepared for the provider’s day one.
• Foster a positive relationship with new doctors to ensure a smooth transition into the organization, instilling a sense of confidence in the dentist’s decision to join Dental Care Alliance.
• Identify and communicate to Support Center leaders opportunities to improve based on doctor feedback.
• Ensure tactical support to Doctors to ensure effective initial and ongoing onboarding for; benefits, compensation, system access, and other tactical needs within initial onboarding.
• Maintain up-to-date databases and records related to provider engagement, ensuring data accuracy and confidentiality.
• Provide regular, concise, reports on the status of provider engagement, including progress, potential issues, and retention rates.
• Stay informed about industry best practices in physician onboarding and participate in relevant training and education opportunities.
• Conduct stay/pulse interviews on an ongoing basis and employ proactive retention tactics to re-engage providers indicated as “high risk” for turnover.
• Report to Engagement, Talent Acquisition, and HR Business Partners on an ongoing basis to provide feedback on process improvement to improve proactive onboarding, interview & selection, and pre-boarding efforts.
• Support development in collaboration with IT and HRIS leadership to develop and design systems and processes to improve the utilization of technology in Doctor retention.
• Assist in organizing regional events to help build a sense of community. Partnering with vendors to help sponsor study clubs, events to celebrate providers, and town halls.
• Serve as liaison between doctors and Support Center to ensure successful adoption and integration of clinical, operational, and financial systems and processes.
• Conduct exit interviews for terminating providers, track and report on trends in feedback from voluntary terms. 
• Collaborate with operational and clinical leadership on plans to reduce voluntary terminations.

Work Environment:

This job operates in a professional office environment and can be performed working form home. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires the ability to occasionally lift products and supplies, up to 20 pounds with an average of 25% travel time.

Qualifications

Competencies: 

• Quality of Work – Consistently produces acceptable quality of work and only requires a reasonable amount of supervision.
• Initiative – Demonstrates a strong work ethic. Takes the appropriate risks and focuses on outcomes. Needs only a reasonable level of supervision.
• Communication – Demonstrates effective listening skills. Maintains eye contact. Focuses on content. Is thoughtful and articulate when speaking with others. Has good written and oral communication skills.
• Ensures Accountability – Holds self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.
• Action Oriented – Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm. Identifies and seizes new opportunity. Steps up to handle tough issues.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives. Partners with others to get work done. Gains trust and support of others.
• Decision Making - Making good and timely decisions that keep the organization moving forward. Makes sound decisions, even in the absence of complete information. Considers all relevant factors and uses appropriate decision-making criteria and principles.
• Leadership - Developing people to meet their career goals and the organization’s goals. Places a high priority on developing others. Encourages people to accept developmental moves.
• Strategic Thinking - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Results Driven - Consistently achieving results, even under tough circumstances. Persists in accomplishing objective despite obstacles and setbacks.  Pushes self and motives other to achieve results.
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Education & Qualifications/Training:

Education:

• Bachelor’s degree in healthcare administration, business management, human resources or other related field. Military experience or applicable work experience that is equal to or greater than a 4 year degree may be considered in lieu of a formal degree.
• Previous experience in provider relations, onboarding, or related field preferred

Qualifications/Training:

• Experience working with licensed Dentists or Physicians
• Ability to overcome objections, and drive change management
• Demonstrated planning, analytical, and organization skills and the ability to use creative approaches to solve problems.
• Ability to develop and execute on a project plan.
• Ability to work successfully with ambiguity, being flexible and innovative.
• Solid interpersonal, verbal, and written communication skills and the ability to optimally work with work with highly sensitive information in a confidential manner.
• Computer proficiency with extensive experience with Word, Excel, PowerPoint.
• A proactive “can do” attitude with an ability to take initiative.
• Ability to cope with the stress of continuous time pressures, including discerning priorities and scheduling appropriately while being highly diplomatic.

Demonstrated ability to work with people from a diverse set of backgrounds.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.