Inside Sales Account Manager

Dental professionals have known the DEXIS brand as the leader in digital intraoral radiography and diagnostic software innovation for over 20 years. DEXIS products represent a full portfolio of award-winning imaging and digital solutions including cone-beam computed tomography (CBCT), handheld x-rays, intraoral scanners, sensors, and navigated surgical solutions. With one of the largest installed bases of dental imaging devices in the industry, over 150,000 offices trust DEXIS around the world. Learn more at www.dexis.com . Job Description: The Account Manager is responsible for managing their assigned book of business with service contract sales. The primary objectives of the position are to renew customers’ existing service contracts, reactivate contracts for expired/declined credit cards, and serve as a single point of contact for product and service needs. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that their service contracts remain active and to identify opportunities to sell additional equipment and service contracts. The Account Manager will be the go-to-person for their customers and will act as their liaison to the right internal partners to quickly resolve any issues they may be having. ESSENTIAL DUTIES AND RESPONSIBILITIES Sustain current customer base by renewing or converting existing service agreements to auto renewing service agreements Generate leads for Business Development Partner through a regular cadence of contact with the customer base. Be the customers’ trusted partner and go-to-person for product and service needs Quickly resolve or facilitate the resolution of customer escalations Ensure that all customer equipment is registered/update in CRM/ERP Proactively contact customers prior to expiration of credit cards to update credit card information. This ensures that the business receives recurring revenue on time and there is no lapse in service for the customer. Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the business development team, field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service Leverage systems such as Dynamics and SAP to effectively manage the book of business Document customer interactions in CRM Be willing to travel up to 5% of the time Other duties as assigned Job Requirements: MINIMUM REQUIREMENTS Bachelor’s degree or equivalent work experience required 1 year of experience with manufacture warranties and extended warranties 1 year of experience in a sales/account management role PREFERRED REQUIREMENTS 3 years building long-term relationships with account base over the phone 1 year customer/tech service experience Experience with SAP and Microsoft Dynamics SKILLS & ATTRIBUTES REQUIREMENTS: Proficiency in Microsoft Office Suite Proficiency in ERP and CRM systems preferred Excellent problem-solving skills Excellent oral and written communications skills Excellent collaborative behavior skills Well spoken, organized, self-motivated Able to navigate multiple computer tabs/screens Scripted Environment – Have the ability to follow a script, but make it your own Polished, energetic, exudes professionalism and customer focus. Target Market Salary Range: Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. $41,900 - $50,900 Operating Company: DEXIS Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.

Salary : $41,900 - $50,900