Lead Research Strategist

Job Description

Isobar Public Sector is seeking a Research Strategist to manage on-going research projects in support of a large-scale user experience (UX) measurement program. 

The Lead Research Strategist will work on all aspects of quantitative research assignments, including project planning and design, questionnaire development, field administration, analysis and report writing, client presentations, and ongoing consulting.  The role reports to the Director of Research & Strategy and will work in a collaborative environment with a small team of project managers, user experience designers and research analysts.

What You’ll Do

• Manage and coordinate all aspects of the research process including research design, questionnaire writing, data collection, analysis and interpretation of results, and reporting.
• Program surveys (when required) and work with 3rd party for survey programming and data collection.
• Write executive summary and recommendations for improving UX, and review with Director and/or cross-functional team.
• Coordinate multiple research assignments against an executional roadmap, including managing timelines and ensuring user insights are gained and shared to support the program’s different lines of effort.
• Serve as customer advocate by researching and mapping customer needs and use cases throughout a customer journey.
• Become a trusted advisor and resource for team and client (e.g., propose best practices, connect research findings to other program lines of effort, etc.).
• Synthesizing a range of qualitative and quantitative information to formulate valuable observations, translating insights into client-specific “so what’s” that drive client action and summarized through implications and opportunities.

Who You Are

(required experience/skills)

• A US Citizen and possess a Secret Security Clearance (or be eligible to obtain one).
• 5 years of experience in market research with substantial experience in using research for measurement or improving customer experiences.
• Undergraduate degree in business, economics, math, statistics, psychology, or liberal arts.
• Excellent understanding of market research and measurement terms and topics (e.g., CSAT, statistical significance, etc.).
• Ability to manage multiple projects and requests simultaneously; detail-oriented with excellent follow-up, organization, and time management skills.
• Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines.
• Demonstrates analytical thinking and how to use quantitative research to improve user experience and business decision-making.
• Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client’s needs.
• Ability to determine the clear, cohesive “story” in data and present the findings to the client and team.
• Good communication, organization, and team interaction skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

(preferred)

• Experience in UX measurement and management.
• Experience with Qualtrics, Survey monkey or a similar self-service research platform.
• Experience building out Voice of Customer (VoC) programs a plus
• Familiarity with SPSS or other market research software

Who We Are

We are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance.

We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress.

Here are some of the benefits that accompany full-time employment at Isobar:

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 21 paid company holidays.
• Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
• A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender, at 100% pay.
• Supporting employees pursuing adoption or surrogacy, Isobar will reimburse up to $14,440 in eligible adoption expenses and $25,000 in eligible surrogacy expenses. 
• 401K company matching: 50% of every dollar you contribute, up to the first 6% you contribute; you are 33% vested after each year of service, becoming fully vested after three years with the company.

The anticipated salary range for this position is $100,000-$120,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For more information regarding dentsu benefits, please visit: dentsubenefitsplus.com

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Additional Information

All your information will be kept confidential according to EEO guidelines.

About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.