Manager, Membership Sales

CLOSING DATE FOR APPLICATION: 09/24/2021

JOB LOCATION: YMCA-Littleton

HOURS/DAYS SCHEDULE: 86.76 Hours per Pay Period Monday-Friday some weekends apply
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social impact. The Manage of Membership Sales intentionally fosters a cause-centered culture and promotes exceptional customer experience. The Manager of Membership Sales builds lasting relationships with prospective and current members.

ESSENTIAL FUNCTIONS:

• Initiates and sells memberships in a consultative manner.
• Meets sales goals and generates leads through prospect, networking, and member and program referrals.
• Promotes program and membership enrollment with potential members.
• Provides quality tours to prospective members while maintaining a closing percentage of 75% or higher.
• Convert program participants and other nonmembers into members.
• Proactively seek new opportunities and strategies to increase leads.
• Lead and participate in lead generating activities i.e. outbound calls, external and internal promotional events. Maintain daily call and appointment goals set by Sales Director.
• Achieves and exceeds monthly sales and retention goals.
• Assist in the maintenance and accuracy of member records.
• Contribute and implement innovative ideas to improve membership operations.
• Assist with scheduling and coordinating special events.
• Maintain professional and clean environment in member services areas and throughout the entire center as needed.
• Participate and support fundraising activities.
• Manage and assist with inbound & outbound prospect and customer calls.
• Scheduling Discover You appointments at point of sale with a goal of at least 50%.

QUALIFICATIONS:

• College degree preferred, high school graduate or equivalent required
• Minimum 2 years of sales and customer service experience required
• Demonstrated computer knowledge and efficient data entry skills
• Able to analyze and problem solve and work independently
• Ability to address difficult member situations/conflicts in a professional and courteous manner.
• Ability to multi-task and meet deadlines in a fast pace environment.
• Excellent interpersonal skills and ability to connect with people of diverse backgrounds and at all socioeconomic levels
• Must demonstrate a strong desire to serve others and give back to our community
• A professional, goal driven, self-motivated leader with a positive attitude
• Strong work ethic, punctuality and reliable attendance.
• Bilingual in English/Spanish a plus
• Must be able to work flexible hours including evenings, weekends, and holidays
• CPR/AED and First Aid certification required. If not certified must achieve with 30 days of hire.

COMPETENCIES:

• Collaboration
• Communication and Listening
• Consultative Sales
• Relationship Building
• Customer Service

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primarily works in an office environment, however occasionally visits outdoor program sites. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. Will be required to drive often for meetings and other work-related duties.

FULL-TIME BENEFITS/COMPENSATION

• Health and Vision Care
• Dental
• Generous Retirement Contribution Options -Includes company contribution of 6% once eligibility is met
• Paid Time off
• Paid Sick Leave
• Paid Holidays
• Free Membership
• Program Discounts
• Employee Assistance Program

Job Type: Full-time

Pay: $40,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location