Program Analyst

Duties

WHAT IS THE TAXPAYER ADVOCATE SERVICEDIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service EDBM

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Program Analyst, you will be responsible for projects that involve complex programs, IT systems, or issues that impact multiple IRS locations and/or organizations. You will coordinate project impact with internal employees and managers and individuals and organizations outside the Service. You will use your analytical and technical skills to conduct in-depth analyses of project data, requirements, and impact and identify problem areas to determine how to resolve them.

As a Program Analyst you will:

Plan, perform, and/or coordinate technology programs and projects that impact all areas of the National Taxpayer Advocate Service (TAS) office including Case Advocacy, Finance, Training, Human Resources, Technical Analysis and Guidance, Business Systems Planning (BSP) and Business Assessment (i.e., quality, customer satisfaction, etc.).

Represent the National Taxpayer Advocate, Deputy National Taxpayer Advocate and Director, Business Systems Planning in contacts with IRS officials, representatives of other agencies and non-government organizations, and various committees and task forces as needed.

Briefs the Director of Business Systems Planning, and other top-level management on the status of TAS programs, major studies, related information technology (IT) programs, sensitive and/or unusual problem areas.

Apply technical expertise to the review of Internal Revenue Manuals (IRMs); Interim Guidance Memorandums (IGMs); Standard Operating Procedures (SOPs), User Guides and any written communications directed to TAS employees for appropriate technology and advocacy focus and technical accuracy.

Review training material for technical accuracy and technology and advocacy focus and lead the development of training material on complex technical topics. Provide technical expertise in reviewing the technology sections of the Annual Report to Congress (ARC) and the June Report to Congress (JRC).

Independently or as a leader of an ad hoc group, undertake special projects and analyze technical, operational, and administrative technology problems which exist or may arise in one or more offices or programs.

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Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD98852

Visit the IRS SPD Library to access the position descriptions.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• A 1-year probationary period is required (unless already completed).
• Obtain and use a Government-issued charge card for business-related travel.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a NON-BARGAINING unit position.
• Tour of Duty: Day Shift - Start and stop times between 6:00am and 6:00pm.
• Alternative work schedule, staggered work hours or telework may be available.
• Relocation expenses - No

Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-14 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Experience leading project assignments, that are broad in score, by applying a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative. Experience with management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them. Experience with existing usability processes, procedures, and tools to identify user requirements, create user interface designs, prototypes and specifications across multiple web-based platforms. Experience communicating effectively both orally and in writing to prepare reports and assessments and to articulate policies and viewpoints of executives.

AND

TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. If you currently hold or have previously held a position at the same (or equivalent) or higher grade/level in the Federal government as of this announcement, you will meet the TIME IN GRADE REQUIREMENTS.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

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