Job Posting for IT Helpdesk Technician at Deploy Alloy
Job Description
About the job IT Helpdesk Technician
Deploy is looking for an experienced IT Helpdesk Technician to join our clients team in Tuscaloosa, AL. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responsibilities
Respond to requests for technical assistance via phone, email, or in person
Diagnose and resolve technical hardware and software issues
Research questions using available resources
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Provide technical support to end-users
Install, modify, and repair computer hardware and software
Configure and install software applications
Follow up with users to ensure issue has been resolved
Requirements
Proven experience as a Help Desk Technician or other customer support role
Technical degree or certification
Knowledge of Windows operating systems and Office suite
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Ability to multi-task and prioritize tasks
Must be able to work a full-time schedule
We are looking for an individual who is professional, reliable, and has excellent customer service skills. If you meet the requirements for this position, we look forward to hearing from you.
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