What are the responsibilities and job description for the Billing Support Analyst I position at Dev?
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Spectrum
Company Name: Spectrum
Job Description
JOB SUMMARY
The Enterprise Billing Support Analyst I, provides Shared Services support for Enterprise and SMB customers. This segment is comprised of multisite customers with complex services. This role utilizes all billing platforms available in the markets (ICOMS and CSG instances). This position contributes to Charter’s success by ensuring billing support needs are realized through billing reconciliation, billing adjustments and billing corrections in order to improve the Customer’s experience and existing Customer Operations processes. Responsible for the daily billing support processes including but not limited to account reconciliation, case resolution, client’s billing adjustments and process improvements.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Supports all efforts to simplify and enhance the customer experience.
Performs reconciliation of customer’s billing issues and resolution of complex cases.
Executes billing functions in order to organize customer statements.
Investigates and resolves complex issues with minimal supervision.
Assists in creating reports for efficiency and audit.
Leads process improvement efforts.
Investigates and performs root cause analysis of complex nature.
Provides excellent customer service to internal and external clients.
Follows company policies and procedures.
Completes other duties as assigned by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Proficient in all Windows & Microsoft applications
Attention to detail
Effective time management and organizational skills
Effective interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment
Effective communication skills
Required Education
Associate Degree in Business is preferred with emphasis in accounting or equivalent combination of formal education, training and/or experience.
Required Related Work Experience and Number of Years
3 years relevant work experience
Experience with commercial billing
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Telecommunications or cable experience
Experience with ICOMS, CSG and/or Salesforce a plus
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
The Enterprise Billing Support Analyst I, provides Shared Services support for Enterprise and SMB customers. This segment is comprised of multisite customers with complex services. This role utilizes all billing platforms available in the markets (ICOMS and CSG instances). This position contributes to Charter’s success by ensuring billing support needs are realized through billing reconciliation, billing adjustments and billing corrections in order to improve the Customer’s experience and existing Customer Operations processes. Responsible for the daily billing support processes including but not limited to account reconciliation, case resolution, client’s billing adjustments and process improvements.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Supports all efforts to simplify and enhance the customer experience.
Performs reconciliation of customer’s billing issues and resolution of complex cases.
Executes billing functions in order to organize customer statements.
Investigates and resolves complex issues with minimal supervision.
Assists in creating reports for efficiency and audit.
Leads process improvement efforts.
Investigates and performs root cause analysis of complex nature.
Provides excellent customer service to internal and external clients.
Follows company policies and procedures.
Completes other duties as assigned by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Proficient in all Windows & Microsoft applications
Attention to detail
Effective time management and organizational skills
Effective interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment
Effective communication skills
Required Education
Associate Degree in Business is preferred with emphasis in accounting or equivalent combination of formal education, training and/or experience.
Required Related Work Experience and Number of Years
3 years relevant work experience
Experience with commercial billing
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Telecommunications or cable experience
Experience with ICOMS, CSG and/or Salesforce a plus
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Billing Analyst (Product Catalog)
Kforce Inc -
Charlotte, NC
Billing Analyst - Hospital Denials
Candidate Experience site -
Charlotte, NC
Billing and Accounts Payable Analyst
EDRAY -
Charlotte, NC
