What are the responsibilities and job description for the 3rd Line Field Engineer | Winchester | Hybrid position at DevFinders?
An expanding London based company is looking for someone who shares their passion for innovation and excellence with a technical background who will work within the IT team, providing technical support and problem solving to their customers.
What’s in it for you -
Salary: £25,000 - £50,000 per year depending on experience
40 days paid holiday annually - (28 days bank holidays extended festive period shutdown)
Untaken annual leave will automatically roll over to the following year
Partnerships scheme where you will receive a share in the profit of the business.
Mandatory Skills - At least 5 years’ experience in a similar role in:
Configure and implement cyber essentials and GDPR security standards (mandatory)
Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
Ability to pro-actively support and collaborate with service providers.
Follow industry best practices processes.
Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)
Azure administration and implementations
Good understanding and knowledge of Windows 10, Windows 11 and Mac
Familiar with different client builds/imaging.
Strong customer support, written and verbal communication, and be a team player.
Ability to problem solve independently.
Duties will include but are not limited to -
Be the initial point of contact for our customers.
Manage incoming requests incidents/requests from the help desk.
Provide customers with timely updates to their cases in line with Service Level Agreements.
Escalate high priority issues to Line Management.
Complete regular tasks in line with Service Desk procedures.
Review daily priorities and take appropriate action to ensure results are achieved.
Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
Installing, testing, maintaining and repairing hardware and software.
Documenting processes and logging tickets for open work.
The company has a BYOD (bring your own device) policy.
As a standard, they require all new employees to have a minimum of:
- Windows 11
- RAM 12GB minimum
- SSD 256GB minimum
- Generation depending on processor family:
- i9 - 8th gen
- i7 - 8th gen
- i5 - 8th gen
- i3 - 10th gen
**Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**
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