Social Services Specialist

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Job Description Social Services Specialists play a key role in supporting members to access the care they want, need, and deserve. You’ll get really good at understanding members’ needs and knowing which programs, resources, and internal teams can help address them. You’ll be an important part of helping us connect members with local social services through outreach and follow-up communication. And you’ll demystify often confusing processes like applying for Energy Assistance Programs. This is a fast paced company that will come with ebb, flows, and last minute changes. A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. We often require management of several tasks at once so enthusiasm and organization are key. Responsibilities will include: Triaging incoming referrals for members with social needs Using an internal resource library to address those social needs (i.e., transportation, financial, food, medication discounts, support groups). Calling a subset of members directly in all of our states and connecting them to community services Reaching out to local organizations to ensure members are receiving appropriate support Completing the necessary paperwork (i.e. transportation programs and prescription assistance programs) required to enroll in public and community programs Working hand-in-hand with other Devoted teams to address member needs Providing operational and administrative support across the team Meeting or exceeding performance and quality goals Providing inbound call support for members who need Social Services Support Attributes to success: Great communication skills - you’ll be talking and emailing with a lot of different stakeholders A desire to exceed goals Things move swiftly at a startup - enjoying a fast paced environment is key Understanding urgency and having the ability to juggle multiple priorities You follow up relentlessly Ability & agility to multitask - you may be asked to do several things and need to change plans mid day You’re a great team player with a can do attitude Desired skills and experience: Previous experience in social services strongly preferred 3 years customer/patient-serving role Bilingual in English and Spanish strongly preferred Proficient in technology - you’ll be working with lots of new tools A history of being organized and having high attention to detail - it’s the little things that matter Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you. If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! Salary range: $21.85-$26 per hour Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity). Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.

Salary : $22 - $26