What are the responsibilities and job description for the Desktop support position at Dexian?
Location : North Richland Hills, Texas - 5 days Onsite / Week
Description :
The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals.
That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.
Job Overview / Responsibilities :
- Knowledge of computer software, operating systems, hardware, and networking
- Excellent verbal and written communication skills
- Good problem-solving and critical thinking skills
- Able to work in a team as well as independently
- Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)
- Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices
- Troubleshoot Wi-Fi and VPN connection issues
- Time management and organizational skills
- Attention to detail
- Experienced in providing professional and courteous customer service
Job Qualifications and Skill Sets :
- Proficiency in programs such as Service Now, Active Directory, and MS 365
- Associate degree or bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology
- A certification for computer technology (a plus)
- Experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position
Desired Skills and Experience
Description :
The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals.
That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.
Job Overview / Responsibilities :
- Knowledge of computer software, operating systems, hardware, and networking
- Excellent verbal and written communication skills
- Good problem-solving and critical thinking skills
- Able to work in a team as well as independently
- Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)
- Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices
- Troubleshoot Wi-Fi and VPN connection issues
- Time management and organizational skills
- Attention to detail
- Experienced in providing professional and courteous customer service
- Proficiency in programs such as Service Now, Active Directory, and MS 365
- Associate degree or bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology
- A certification for computer technology (a plus)
- Experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.
As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.
Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Last updated : 2024-09-07
