What are the responsibilities and job description for the Help Desk Specialist position at Dexian?
Job Title: Help Desk/ Technical Support
Location: San Antonio TX 78245
Duration: 6 Month (Possibilities of extension or contract to hire)
PRINCIPAL DUTIES AND RESPONSIBILITIES
* Subject Matter Experts (SME) may be required to support training of new or existing staff.
* Manage multiple avenues of issues through monitoring, email, & phone to ensure business expectations for service standards are met.
* Organize service provider meets when required to ensure maximum ATM uptime and contractual service requirements are met.
* Manage assigned ticket queue and track issues to closure.
* Address and acknowledge tickets within the Service Level Agreement
Salary : $20 - $22
