What are the responsibilities and job description for the General Manager position at DHL eCommerce?
Job Brief
This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality and cost.
At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
Summary
Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality and cost. The successful candidate will lead a dynamic management team to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the DC.
Essential Duties And Responsibilities
As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:
This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality and cost.
At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.
Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.
Summary
Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality and cost. The successful candidate will lead a dynamic management team to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the DC.
Essential Duties And Responsibilities
- Function as advisor to senior management level operations.
- Takes proactive measures to ensure safety of all employees in your facility.
- Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact the overall cost per piece processed.
- Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
- Communicate with DC personal directly and through Managers and Supervisors with formalized daily, weekly and monthly operations meetings, newsletters, memos.
- Work with Human Resources function to include payroll, headcount, staffing, evaluations and employee relations.
- Manage employee satisfaction levels thus fostering high employee retention.
- Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
- Manage the coordination of the client’s and vendor’s pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner’s Central Dispatch and Logistics. Conduct daily audits both internal and external with DC’s management team; address and follow up on client concerns and needs; resolve service issues.
- Liaison between vendors, operations and sales.
- Build and maintain effective USPS relationships.
- Identify and undertake continuous business improvements and cost reduction reviews throughout scope of role to include Distribution Center of Excellence and First Choice initiatives.
- Leverage Lean Principles of Management to drive continuous improvement.
- Leverage Lean Principles of Management to coach and mentor management staff.
- Bachelor’s degree in Management, Engineering, or related field.
- MBA or advanced degree preferred.
- 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high speed sortation facilities.
- Minimum 3 years of experience managing large sites.
- Staff scheduling experience in a variable work volume environment.
- Experience interacting with the USPS is highly desirable.
- MS Office proficiency necessary.
- Experience in direct/variable cost budgeting and capital equipment purchase.
- Ability to work all shifts especially 3rd shift (overnight).
- Strong analytical skills.
- Strong project management skills and ability to balance competing priorities, complex situations and tight deadlines.
- Excellent verbal and written communications skills.
- Proven ability to recruit, lead, motivate and develop operations teams that consistently and sustainably achieve and exceed operational targets and goals.
- Proven ability to build relationships and successfully manage various locations with a variety of strategic vendor-partners.
- Past experience with multi-unit management preferred.
- Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.
- Goal driven and self-motivated to over achieve against personal targets in a highly competitive industry sector.
- Direct/variable cost budgeting and capital equipment purchase experience.
- Demonstrated success in past stretch assignments and/or primary role that includes process improvements/overall results improvement for turn-around facilities.
- Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
- Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
- Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
- 50% travel required.
As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:
- Competitive Pay
- Bonus Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- FSA/HSA availability
- Tuition Reimbursement
- Paid Time Off including vacation and sick time
- Company Paid Holidays and Floating Holidays
- Paid Parental Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Short Term and Long-Term Disability
- Life Insurance
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