Senior Product Manager

About the team

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with natively built AI that is changing the way businesses communicate and collaborate within their organizations, support and serve their customers, and acquire new business. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products.

About the role

Dialpad is looking for a Senior Product Manager to lead our product line targeting the recruiting industry. Working closely with Engineering, Design, and other Product Managers to define strategy, roadmap and feature requirements, you will be responsible for extending our one-of-a-kind AI-powered communications platform to this new vertical. 

This position reports to our Senior Director of Product Management and will be based in CA.

What you'll do

• Develop expertise in our core capabilities across collaboration, contact center, and sales center.
• Own long-term product strategy for the recruiting vertical, including introduction of new capabilities, enhancing existing features, and developing actionable reporting and analytics.
• Establish strong working relationship with key counterparts in Engineering, Design, Marketing and Sales.
• Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & delivery.
• Become the primary point of contact for internal queries relating to our recruiting features.
• Be able to identify product & technical issues, and actively develop and track solutions.
• Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).
• Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap.
• Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization.
• Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch.
• Lead quarterly planning efforts, specifically focusing on real time aspects (alerts, dashboards, etc).

Skills you'll bring

• 5 years of experience building a B2B SaaS product.
• Expertise and/or experience working on a recruiting or talent-focused product is a plus.
• Bachelor's degree or equivalent practical experience.