Service Department Support Assistant

Do you want to work in an exciting, fast paced environment? Join our energetic Diamond Pool crew! Our office team works together to provide excellent customer service that our clients have come to expect. We will equip you with the knowledge and training needed to become a valuable asset within our company and industry.

We also provide a variety of benefits including health, dental, life and short term disability insurance as well as a Simple IRA Plan. Plus paid time off and holiday pay.

We are currently hiring for a Service Department Support Assistant - you might be just the person we have been looking for!

Essential Duties and Responsibilities (include but not limited to):

• Customer quoting, customer correspondence both written and verbal, phone reception, dispatch processes, maintaining in-house records, assisting with schedule set up and maintenance, report generation.

• Providing support to field technicians regarding dispatch, company stock, field billing and other miscellaneous tasks as needed.

• Overall support to all service departments especially regarding customer follow up and paperwork processes.

• Promoting company products and services to existing and potential customers.

Education and/or Experience: High school diploma or general education degree (GED), successful completion of at least 2 years of college courses, as well as two years to four years industry related experience and/or training: or equivalent combination of education and experience.

Communication Skills: Ability to create written correspondence in a professional manner for the purpose of communicating with customers or co-workers. Ability to listen and respond effectively when speaking with customers and co-workers both one-on-one as well as within groups.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

Computer Skills: Ability to work proficiently in a variety of software applications to include but not limited to word processing, spreadsheet manipulation, email and on-line navigation. Experience with QuickBooks is beneficial.

Self-Management: Ability to organize and prioritize multiple tasks and perform their work in a busy environment with regular interruptions and still be successful in completing work within allotted time frames with minimal supervision. Ability to set and achieve personal and professional goals.

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Mission: Our mission is to gain the loyalty and trust of our customers by setting the Diamond Standard for our industry.

Vision: Continuously striving to provide a pleasant and inviting environment four our customers’ enjoyment and relaxation.

Purpose: To help our clients create healthy bodies, joyful moments and lasting memories!

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location