What are the responsibilities and job description for the Global IT Manager position at DICE?
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We’re looking for a Global IT Manager based in London who can take ownership of all things networking, support, maintenance and administration. You will be leading a team of support specialists to future-proof the business as we scale globally.
At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.
About the role
You will lead the IT Support function at DICE, working closely with our Head of QA and Head of Systems Infrastructure in London. This is an opportunity for someone who is eager to learn, be challenged and grow their talent in a fast paced company.
You’ll be:
- Aligning DICE IT infrastructure with future business requirements and goals
- Managing IT budgets, forecasting and enforcing cost-effectiveness across your function
- Leading our Global IT Support Team and create process for helpdesk service & maintenance
- Manage user onboarding / offboarding / account provisioning
- Schedule upgrades and security backups of hardware and software
- Guarantee the smooth running of all IT systems
- SaaS systems administration and support (Google Workspace, Slack, etc.)
- Creating and maintaining documentation on internal policies, procedures, and end user support
- Supporting office WiFi and Network
You are
- Passionate, humble and talented
- A fan of music and culture
- Actively responsible
- Comfortable under pressure - you are experienced operating within high-growth company environments
- Able to troubleshoot and resolve hardware/software issues
You’ll need
- IT asset management / inventory management
- 7 years experience in IT
- Experience with end-user customer support
- The ability to contribute to and implement organisational strategy
- Experience with a new office buildout is a plus
- Ability to prioritise - you have excellent organisational skills and can be trusted to meet deadlines while under pressure.
About DICE
Our teams work from London, New York, Los Angeles, Barcelona, Paris and Milan. We're building products that will revolutionise the industry for fans, artists and venues – and we're growing fast.
We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.
Our benefits
- Unlimited holiday
- Private health insurance
- Workplace pension
- Free therapy and coaching
During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.
Application process
Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.
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