Assistant Store Manager Operations - Public Lands

At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations.  With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside.  Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands.  We are also committed to our unmatched set of standards for environmental practices.

At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands.  We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service.  Our retail locations are designed to inspire and fuel a need to get outside.  Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own.

We are looking for an Assistant Store Manager of Operations who will own all operational functions in the building, including freight flow, front end, cash office, pricing accuracy, and Omni-Channel fulfillment (Ship from Store & Buy Online/Pick Up in Store). You will also maximize store profitability through operational efficiency.

• Directly manages a team of associates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach. 
• Holds associates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.  Works closely with associates to identify capabilities and readiness for new roles. 
• Ensures the Operations Departments meet all operational standards including, but not limited to:  TIME, Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.  Ensures compliance with all company operational processes including but not limited to: firearm compliance, cash handling procedures, and safety requirements as well as conducting LP audits as required.  May function as the store "Shrink Coach."  Ensures compliance with all company involved Loss Prevention programs
• Responsible for execution of the back office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.
• Responsible for interviewing and making recommendations for hiring hourly teammates for the Operations department. This includes reviewing job applications to determine job fit and using established interview guides to ensure that associates hired can meet the sales and operational aspects of their role. Ensures that the team is onboarded and trained accordingly. Responsible for handling teammate discipline (including issuing corrective action), appraisals, and performance matters. Responsible for making recommendations with respect to the termination and advancement of teammates.
• Responsible for driving the customer experience at the Front End by ensuring associates are engaging every customer and following the steps of GAME FACE Selling.  This includes the training and development of associates through motivational and effective coaching
• Responsible for managing payroll to meet budget.  This includes effectively scheduling associates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly. 

Success Profile:

• 1-3 years of retail management experience required. 
• World-class customer service skill and interpersonal/communication skills
• Exceptional customer service and organizational skills
• Strong focus on teammate development that aligns and supports the company culture and talent philosophy
• True passion for the outdoors and getting others outside.  Knowledge of issues pertaining to the environment and public lands, or willingness to learn
• A passion for relentless improvement, embracing and driving positive change
• Flexible availability – including nights, weekend, and holidays 
• Additional Compensation:

Quarterly and Annual Bonus Programs

Public Lands is an Equal Opportunity Employer Committed to Inclusion and Diversity.