What are the responsibilities and job description for the Customer Service Agent position at DICK'S Sporting Goods?
Duties:
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Answering the telephone when customers call to plan and book their golf vacation
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Using the computer to plan, quote and book golf vacations
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Using the Internet and live chat to walk customers through various options for their trip
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Responding by email to on-line golf vacation quote requests
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Maintaining contact with customers utilizing top-notch follow-up skills
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Opportunities for cross-training as business needs dictate
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Effectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.
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Submit communications.
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An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
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Strong problem-solving abilities with attention to detail
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A self-motivated team player, who thrives in a self-disciplined environment
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Well organized with good time management skills
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Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
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Ability to calmly respond to customers whatever the circumstances.
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Ability to build rapport and develop a relationship with our customers.
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Tealls (supporting other team members and providing answers to questions to other colleagues).
