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Technical Support

Digital Services Network
Tulsa, OK Full Time
POSTED ON 5/13/2024

We are looking for a Technical Support professional to join our team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting hardware and software issues, and resolving customer inquiries in a timely manner. The ideal candidate should have excellent problem-solving skills, a customer-oriented attitude, and the ability to communicate technical information in an easy-to-understand manner.

Responsibilities:

  • Troubleshoot hardware and software issues.
  • Provide technical assistance to customers via phone, email, or chat.
  • Install and configure software applications and hardware components.
  • Perform system maintenance tasks such as virus scans and disk defragmentation.
  • Test and troubleshoot network connections.
  • Provide timely and accurate solutions to customer inquiries.
  • Keep detailed records of customer interactions and transactions.
  • Ability to work in a collaborative team environment.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Double time pay
  • Overtime pay
  • Weekly pay

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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