Customer Service Representative I

Description

•  Answers inbound telephone calls from current and potential customers within established service response time.
• Provides administrative support to customers; checks on ship dates, offers information on all products, updates account information, and inputs call notes into the customer management system.
•  Promotes company products and services.
•  Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
•  Researches and resolves simple customer complaints.
•  Provides customers, team members, dental technicians, and managers with accurate and complete information in a prompt and articulate manner.
•  Serves as a liaison between customer service department and all other internal corporate departments and divisions.
•  Complies with customer service policies and procedures including call center operational standards.
•  Processes orders and prepares necessary correspondence.
•  Provides service and assistance in a friendly and customer-service oriented manner to help ensure customer retention and satisfaction.
•  Completes all assigned tasks on customer service representative (CSR) personal and department worklist.
•  Maintains consistent professional relationship with Schedulers, Technical Advisors, and Shipping and Production staff.
•  Maintains automatic call distribution (ACD) availability to meet department standards.§ Maintains error rate to meet department standards.
•  Maintains average call volume within department average; manages preparation time accordingly.
•  Establishes positive working relationships with internal and external customers by helping customers feel valued, appreciated, and involved in discussions and decisions.
•  Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.
•  Seeks advice and input from Team Lead or Manager as needed.
• Coordinates and performs a range of department support activities as needed.
•  Performs other related duties and projects as business needs require at direction of management.

Pay Range: $18.00-$20.00 p/hr bonus 

Digitech is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

Salary : $18 - $20