One of our Client is looking for the position Product Specialist based on following skills:
Location: PA
RESOURCES
The contractor will primarily telework from home and is responsible for his/her own network connectivity and home office space. The CLIENT will supply a laptop, and software, including a Skype license for phone use. This contractor may be required to report to BHSR headquarters on a periodic basis for training.
The headquarter assignment is subject to change in accordance with the Commonwealth s COVID-19 response plans. As such, the contractor may be required to work from BHSR s headquarters in Harrisburg, PA. At that time, the contractor will be provided with office space. However, parking will not be provided.
OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on the PAVRMS implementation. This breadth of duties includes understanding adult virtual training methodologies, business requirements and workflow, and post-implementation end-user support.
The selected contractor will serve as an on-boarding team member for Phase 2 (Death Module) of the PAVRMS, building on previous lessons learned from Phase 1 (Birth Module). This process involves working with the Business Workflow Unit, the Project Manager, the Vendor(s), and the external stakeholders. The intent is for the onboarding team to identify all external stakeholders, then provide the stakeholder entities with virtual training as well as account access and set up, and post-deployment account support.
This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the PAVRMS; document and understand business requirements and workflow for training purposes; develop training plans; deliver virtual and/or in-person training; maintain training records through the Commonwealth s TRAIN PA system; and provide post-deployment support such as password management, account troubleshooting, process management expertise, etc.
Generally, the contractor will perform the following tasks:
OPERATIONAL REQUIREMENTS
The contractor will be required to:
Minimum of 4 years experience in the information technology industry in business analysis, adult training development, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills, and a history of successful training development and delivery.
The successful candidate may have to undergo a drug test and background check.
Sincerely,
Rakhi Ankush
Digitek Software, Inc.
650 Radio Drive, Lewis Center, OH 43035 Tel No ext. 3137
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