Contact Center QA Specialist

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrows healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Healths mission and St. Josephs guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to announce that we are a tobacco-free campus

SUMMARY - Under the direction of department leadership the QA Specialist is responsible for delivering effective training and support to all end users within the clinical care locations.  This position ensures that training is customer focused and needs based. The QA Specialist has delegated responsibility for problem solving and assessing processes and issues.  The QA Specialist conducts audits for quality of tasks in the electronic health record providing feedback to leadership team.  Audits for accuracy and completeness of contact center tasks.  The QA Specialist provides feedback and guidance to contact center staff on areas of improvement.  The QA Specialist determines best practices to support the continuing knowledge growth of Dignity Health Medical Group.

MINIMUM

HS Diploma

2 years of experience in healthcare environment working with IDX Flowcast Software required

Demonstrated computer literacy and competency including the use of word processing databases and email

Ability to support go-lives of system components as necessary

Demonstrated ability to deliver effective classroom training

Excellent communication

PREFERRED

4 year degree or equivalent work experience preferred

We offer the following benefits:

Health/Dental/Vision Insurance

Pension Plan

Matching Retirement Programs

Student Loan Support

Flexible spending accounts

Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

Adoption Assistance

Employee Assistance Program (EAP) for you and your family

Paid Time Off (PTO)

Tuition Assistance for career growth and development