Contact Center Quality Assurance Auditor Salary in the United States

Contact Center Quality Assurance Auditor Salary

How much does a Contact Center Quality Assurance Auditor make in the United States? The average Contact Center Quality Assurance Auditor salary in the United States is $52,110 as of June 27, 2024, but the range typically falls between $46,943 and $59,158. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Contact Center Quality Assurance Auditor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Assurance Auditor Salary $42,238 US June 27, 2024
25th Percentile Contact Center Quality Assurance Auditor Salary $46,943 US June 27, 2024
50th Percentile Contact Center Quality Assurance Auditor Salary $52,110 US June 27, 2024
75th Percentile Contact Center Quality Assurance Auditor Salary $59,158 US June 27, 2024
90th Percentile Contact Center Quality Assurance Auditor Salary $65,574 US June 27, 2024
25% $46,943 10% $42,238 90% $65,574 75% $59,158 $52,110 50%(Median) Didn’t find job title? Click
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Check out Contact Center Quality Assurance Auditor Job Openings in Columbus, Ohio
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Laboratory Quality Assurance (QA) Auditor

Medpace, Inc. - Cincinnati, OH

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What skills does a Contact Center Quality Assurance Auditor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

2.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

See More Skills
Analysis 16.67%
Call Center 16.67%
Others 66.66%

What Should I Pay?

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Job Description for Contact Center Quality Assurance Auditor

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Contact Center Quality Assurance Auditor information for you to search for. Click on search button below to see Contact Center Quality Assurance Auditor job openings or enter a new job title here.

Job Openings for Contact Center Quality Assurance Auditor
  • Options Clearing Corporation - Chicago, IL
    Summary. The QA Architect drives the testing tool strategy and orchestration. The architect sets the technical direction for the QA work and supports the t...
    - 1 Month Ago
  • Jarrard, Seibert, Pollard & Co., LLC - West Linn, OR
    About us. We are professional, data-driven and challenging. Our work environment includes. Growth opportunities. Modern office setting. Well established lo...
    - 10 Days Ago
  • Mativ - Minneapolis, MN
    Description. Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company offers a wide range of critical components a...
    - 1 Month Ago
  • UF Health Shands Hospital - Jacksonville, FL
    The Clinical Quality Nurse Leader serves as a unit-based masters prepared RN providing clinical and analytical support within a multidisciplinary team work...
    - 3 Months Ago
  • EVRAZ North America - Pueblo, CO
    Job Description. Job Description. At EVRAZ, our strength starts with our people. As a team we collaborate to solve problems, contribute ideas and challenge...
    - 11 Days Ago

Career Path for Contact Center Quality Assurance Auditor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Assurance Auditor, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

Contact Center Quality Assurance Auditor
Contact Center Quality Analyst, Sr.
Contact Center Quality Manager
Those that have already made the climb...
Peter Castle, Chief Operating Officer
VASO CORP
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Quality Assurance Auditor Pay Difference by Location

Contact Center Quality Assurance Auditor salary varies from city to city. Compared with national average salary of Contact Center Quality Assurance Auditor, the highest Contact Center Quality Assurance Auditor salary is in San Francisco, CA, where the Contact Center Quality Assurance Auditor salary is 25.0% above. The lowest Contact Center Quality Assurance Auditor salary is in Miami, FL, where the Contact Center Quality Assurance Auditor salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Quality Assurance Auditor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46943
59158
52110

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47990
61028
53570
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Assurance Auditor in the United States. The base salary for Contact Center Quality Assurance Auditor ranges from $46,943 to $59,158 with the average base salary of $52,110. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,990 to $61,028 with the average total cash compensation of $53,570.
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46943
59158

 

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Skills associated with Contact Center Quality Assurance Auditor: Performance Metrics, Service Level Agreements (SLA), Customer Service Metrics, Real Time Call Monitoring ...More

Recently searched related titles: Quality Assurance Call Center

Salary estimation for Contact Center Quality Assurance Auditor at companies like : Maryland Prob/Pretrial, DMstryker finance, a division of stryker sales Corp, Lleco Petroleum Products Inc

Contact Center Quality Assurance Auditor Salary in United States
Contact Center Quality Assurance Auditor Salary Graph, Regional Distribution and Summary