How much does a Contact Center Quality Assurance Auditor make in the United States? The average Contact Center Quality Assurance Auditor salary in the United States is $51,993 as of May 28, 2024, but the range typically falls between $46,838 and $59,022. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Quality Assurance Auditor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Assurance Auditor Salary $42,145 US May 28, 2024
25th Percentile Contact Center Quality Assurance Auditor Salary $46,838 US May 28, 2024
50th Percentile Contact Center Quality Assurance Auditor Salary $51,993 US May 28, 2024
75th Percentile Contact Center Quality Assurance Auditor Salary $59,022 US May 28, 2024
90th Percentile Contact Center Quality Assurance Auditor Salary $65,422 US May 28, 2024
25% $46,838 10% $42,145 90% $65,422 75% $59,022 $51,993 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Assurance Auditor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

2.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Analysis 16.67%
Call Center 16.67%
Others 66.66%
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Job Description for Contact Center Quality Assurance Auditor

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Quality Assurance Auditor
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  • Description. The Leidos Defense Sector, is seeking a talented. Quality Auditor/Mission Assurance and Defense Sector. to join a diverse team to create uniqu...
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    - 18 Days Ago
  • Job Description. Job Description. At EVRAZ, our strength starts with our people. As a team we collaborate to solve problems, contribute ideas and challenge...
    - 3 Days Ago
  • ABOUT CROWN. CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packagin...
    - 1 Day Ago

Career Path for Contact Center Quality Assurance Auditor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Assurance Auditor, the upper level is Contact Center Quality Analyst, Sr. and then progresses to Contact Center Quality Manager.

Those that have already made the climb...
Peter Castle, Chief Operating Officer
Vaso Corporation, together with its subsidiaries, operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed... More
Fiscal Year Ended in 2021
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Contact Center Quality Assurance Auditor salary varies from city to city. Compared with national average salary of Contact Center Quality Assurance Auditor, the highest Contact Center Quality Assurance Auditor salary is in San Francisco, CA, where the Contact Center Quality Assurance Auditor salary is 25.0% above. The lowest Contact Center Quality Assurance Auditor salary is in Miami, FL, where the Contact Center Quality Assurance Auditor salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Contact Center Quality Assurance Auditor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46838
59022
51993

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47877
60887
53450
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Quality Assurance Auditor in the United States. The base salary for Contact Center Quality Assurance Auditor ranges from $46,838 to $59,022 with the average base salary of $51,993. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,877 to $60,887 with the average total cash compensation of $53,450.
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46838
59022

 

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Skills associated with Contact Center Quality Assurance Auditor: Statistical Reporting, Real Time Call Monitoring, Customer Service Monitoring Software, Training Needs Analysis ...More

Recently searched related titles: Quality Assurance Call Center

Salary estimation for Contact Center Quality Assurance Auditor at companies like : Maryland Prob/Pretrial, DMstryker finance, a division of stryker sales Corp, Lleco Petroleum Products Inc

Contact Center Quality Assurance Auditor Salary in United States
Contact Center Quality Assurance Auditor Salary Graph, Regional Distribution and Summary