What are the responsibilities and job description for the Service Dispatcher position at Dillon Toyota Lift?
Service Dispatcher
Dillon Toyota Lift is a Toyota forklift dealer in Utah and Idaho. Recognized as an industry leader, we consistently raise the standard in the material handling services offered, in the teams we build, and in the customers we serve. We have an immediate opening for a Service Dispatcher for our Nampa, ID location. This role will work in a team environment and is responsible for daily dispatching and administrative support duties in the Service department.
Are you looking for the right opportunity to work with a fun and dynamic team?! We are a growing company looking to hire the best, to be the best! Learn more about what we do and visit www.dillontoyotalift.com.
Job Duties:
- Answer customer calls, communicate effectively with customers to understand their needs.
- Coordinate service work orders and schedule technician appointments.
- Update customers throughout the day on the technicians’ progress.
- Maintain records of work performed, including the closing and invoicing of service work orders.
- Establish and maintain exceptional customer service internally and externally.
Must Haves:
- High school diploma required.
- Minimum three years of experience as a dispatcher or related customer service field.
- Strong problem-solving skills, detail-oriented with a high level of accuracy.
- Strong interpersonal communication skills.
- Proficient in computer skills and prefer experience with multi-line phones.
Dillon Toyota Lift offers competitive pay and a comprehensive benefits package that includes health insurance benefits effective the first of the month following hire, paid time off, 401(k) retirement plan, and career development opportunities.
Dillon Toyota Lift is an Equal Opportunity Employer
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