Insurance CSR

Company Description

If you are looking for an exciting opportunity to experience both professional and personal growth, The Dimmitt Insurance Agency is the place for you!

We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Job Description

Entry Level - Licensing Assistance Available

As a Customer Service Representative, you will perform a full range of customer service activities such as, but not limited to, answering inbound calls, processing policy payments & endorsements, as well as obtaining necessary information so we can best serve our clients.

• Professional training and development are provided to ensure your success.

-Monday - Friday, 8am-5pm with 1 hour lunch break

• We will help get the right candidate licensed within the first 90 days.
• $1,000.00 SIGN ON BONUS PAID OUT AFTER THE COMPLETION OF 90 DAYS OF SERVICE

Responsibilities

• Provide exceptional customer service by responding to all inbound customer calls, faxes, and written correspondence
• Build rapport and trust with each client and actively listen to their requests and inquires
• Confirm accuracy and currency of data in our client management system
• Re-shop current clients who inquire about renewals or rate increases
• Proactively identifies and informs the writing agent and policy holder of any UW memos
• Process payments & Endorsements
• Manages and utilizes time effectively to ensure department meets requires service levels for improved customer satisfaction results
• Tracks policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals or re-write a policy
• Assists in managing the agency’s book of business and ensuring that no liability associated with errors and omissions occur

Qualifications

• Exceptional attention to detail, organizational, customer service and professional communication skills are required.
• Entry level industry experience
• Excellent multi-tasking and decision-making skills
• Ability to perform large work volumes with high degrees of accuracy
• Experience with EZLynx is ideal
• Proficient with Microsoft office
• Excellent work history
• Demonstrates a strong work ethic, positive and teamwork-oriented attitude everyday
• High School diploma (or equivalent) required; College degree in RMI or related field preferred
• Active FL 440 license is a minimum requirement (2044 or 220 are acceptable)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(K) with up to 2% Company Match
• Paid Holidays
• Paid Vacation
• Life, LTD and STD Insurance
• Voluntary Accident/Critical Illness
• Discounts on Vehicle Purchases and Parts and Service