Registrar Technician

Registrar Technician

Office of Registrar & Admissions

Student Affairs

Tsaile Campus

Duty Schedule:

8:00 AM to 5:00 PM. MTWRF Minimum 40 hours a week. May require evening and/or weekend work.

Summary/Objective of Position:

Under the Supervision of the Registrar, the Records Technician will be primarily responsible to assist the Registrar's Office with a variety of technical duties. Duties include registration, records maintenance, and day-day direct services. The position will support the college's push towards digital migration from paper student records to digital repository supported folders. The position will also support the department's push to streamline processes and technology for student success.

Description of Essential Functions of the Position

Disclaimer: This is not necessarily and exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GENERAL EXPECTATIONS

- Provide exceptional customer service to students, employees, and the public.
- Responds to inquiries concerning college offerings, registration, admissions, and verifications.
- Organize other appropriate reference materials; prepare and maintain student files
- Maintain effective working relationships within a diverse and multicultural environment
- Work both in dynamic teams and independently on projects to meet deadlines
- Prepare and maintain a variety of records, reports, and files related to students and assigned activities; maintain confidentiality of student information.

REGISTRAR DUTIES 80%

- Process Transcript evaluations for incoming transfer students.
- Maintain Transfer Credit Equivalencies Repository.
- Process student course registration, add, and drop.
- Process Official and Unofficial transcript requests.
- Process Verification of Enrollment letters and other documents as requested by students.

DIGITAL SUPPORT 15%

- Support the Department's transition to SoftDocs Document Repository. Uploading all incoming documents to student's digital files.
- Assist with the migration of paper folders to digital folders.
- Assist with (raw electronic/paper) data storage and organization.
- Optimize utilization of Jenzabar Student Information System.
- Extract and report student data as requested.

OTHER DUTIES AS ASSIGNED 5%

QUALIFICATIONS

Education & Experience

Minimum:

Associates degree in Office Administration, Business, or a closely related field. One year of experience with data entry of student records in a Higher Education Setting.

Knowledge:

- Strong organizational and time management skills.
- Ability to work independently.
- Ability to interact in a professional manner with staff, students, and the public.
- Excellent verbal and written communication skills.
- Independent decision making and problem-solving abilities
- Professional appearance and demeanor.

Skills:

- Strong customer service skills
- Strong computer skills
- Advanced skills with Microsoft Office: i.e. Excel, Outlook, Pivot Tables, etc.
- Advanced skills with Adobe Acrobat: i.e. editing PDF documents, converting files into PDF, etc.
- Must have strong project management and organizational abilities and skills.
- Strong written and verbal communication skills; written, oral, active listening and interpersonal skills.
- Work effectively in team situations.
- Excellent customer service skills using tact and diplomacy; professional and pleasant office manner.
- Excellent listening skills; patient and calm.

Abilities:

- Ability to adapt and learn new technologies/software/etc.
- Ability to analyze and interpret data.
- Ability to prioritize information in a timely manner.
- Ability to communicate clearly by phone and in person.
- Detail oriented and able to organize and manage multiple projects while maintaining a high level of accuracy.
- Ability to handle multiple tasks and issues.
- Ability to understand and explain to others technical information in a manner that is easily understood.
- Ability to adapt to new technology and processes.

Physical Requirements, Work Environment & Travel:

Work is typically done in an Office work environment. At times required to lift typical office equipment and supplies. Travel required to other campus and sites. Able to work in a high pressure office setting during peak business times of the year.

Other Requirement(s):

Valid State Driver's License. Ability to Speak Navajo is a plus.