What are the responsibilities and job description for the IT Support Analyst II position at DirectedLINK?
TITLE: IT SUPPORT ANALYST
DAYS/HOURS: M-F / 7:30AM-4:30PM
TYPE: CONTRACT-TO-HIRE (6 months)
LOCATION: NORCROSS, GA
INDUSTRY: MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
· Great company culture with emphasis on collaboration and team building
· Growth opportunity
· Minimal outsourcing
ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.
REQUIRED & PREFERRED QUALIFICATIONS
· 5 years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners
· Remote control tools – Bomgar preferred
· Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
· Help Desk Incident Management Software
· SQL or Microsoft Access database
· Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
· Must be self-motivated and able to work independently, with minimal supervision and as part of a team
· Excellent customer service skills
Salary : $25 - $0
