Home Loans Customer Service

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in June 2024.

We are currently hiring for:
10AM - 6:30PM, M-F (FT) EST (OH, DE, PA, NJ, MD)
8AM - 4:30PM, M-F (FT) MDT (UT)
7AM - 3:30PM, M-F (FT) MST (AZ)
What You’ll Do

Ensures loan application was accurately completed and sends all required disclosures to borrowers within regulatory timelines. Reviews return and customer mail to ensure appropriate actions are taken based on the documents received.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

Collect documents required to render an initial credit decision

Validate data entry points and issues required loan disclosures

Handle customer inquiries on account status and requirements, triages technical questions

Pre-qualifies customer loan inquiries

Review and request data to adhere to regulatory requirements

Qualifications You’ll Need
The Basics

H.S. Diploma or GED

In lieu of education, 2 years of experience in Customer Service or Mortgage related position

Bonus Points If You Have

1 years of experience in Customer Service or Mortgage related position
#INDDFS
#ZRDFS
#Remote
#BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline: The application window for this position is anticipated to close on May-09-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation: The base pay for this position generally ranges between $17.50 to $24.19. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.