Principal Operations Strategy

Principal Operations Strategy
Remote
R21727
About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Responsibilities
- Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.
- Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.
- Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.
- Develops any necessary remediation plans and ensures their timely completion.
- Manages relationships with business partners and management of system-related projects from idea to implementation.
- Serves as the primary liaison between business partners and operations teams for servicing processes.
- Ensures that sound operational processes and procedures are developed and documented.
Minimum Qualifications
At a minimum, here's what we need from you:
- Bachelor's Degree in Business, Arts and Sciences, or related field
- 6 years of experience in Customer Service or Financial Services Operations
- In lieu of a degree, 8 years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field
Preferred Qualifications
If we had our say, we'd also look for:
- Master's Degree in Business, Arts and Sciences, or related field
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)