Regional Director of Operations

About Discovery Senior Living

Discovery Senior Living ranks prominently among the 9 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities.

With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.

Discovery Senior Living is hiring a Regional Director Operations to join our Souther region to support our communities in Louisisana, Mississippi and Alabama.

Ideal Candidate locations: New Orleans, LA, Birmingham, AL, Mobile AL, Jackson, MS.

The Regional Director of Operations supports, leads and directs a select portfolio of Communities to operational and financial success. Directly responsible for achieving each Community’s resident satisfaction, occupancy and revenue goals. Responsible for managing the capital partner(s) relationship.

Responsibilities:

• Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living.
• Communicates a clear, resident focused vision to communities
• Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
• Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community specific and organization wide goals
• Develops plan to meet NOI expectations with each Executive Director
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Develops and executes plans to increase occupancy
• Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
• Maintains strong knowledge of competition
• Interacts frequently with capital partner(s), acting as first point of contact. Build and maintains relationship.
• Performs above duties by being a visible presence in the communities
• Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office

Supervisory Responsibilities:

• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
• Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
• Responsible for delegating authority, responsibility and accountability to the responsible leader.
• Lead the Regional team in support of the mission and values of the organization in accordance with community values.
• Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
• Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.

Qualifications:

• A minimum of a Bachelor’s degree in a related field
• A minimum of ten years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities

Frequent travel is required.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• Bachelor's (Required)

Experience:

• Senior Living Sales & Operations: 10 years (Required)
• Senior Living Leadership: 10 years (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: Multiple locations