What are the responsibilities and job description for the Field Operations Supervisor position at DISH?
At DISH, we’re redefining consumer expectations through new tools, new business models and new ways of thinking to meet the convergence of value, innovation and customer experience.
Our teams draw on 40 years of disruption to continually transform the way our society communicates, collaborates and connects. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at-large.
Together, we'll change the way the world communicates.
The Home-Based Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.
As a Home-Based Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement.
Specific duties:
As a Home-Based Field Operations Supervisor/Manager, the job will not report to the office daily.- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Remote Installers/Technicians on changing processes, procedures and technologies.
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Monitoring and coaching to improve team and individual performance
- Managing fleet-related processes including vehicle maintenance and upkeep
- Addressing escalated customer and/or employee issues
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As a Home-Based Field Operations Supervisor/Manager you must be able to lead and motivate a diverse team to achieve common goals. We are looking for a supervisor/manager with excellent communication skills, energetic leadership style, strong problem solving abilities, and effective conflict resolution skills.
Additional requirements:
High School diploma, college degree preferred but not required- A strong competency in leading, developing, mentoring, and coaching
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
- Ability to write reports and correspondence. Excellent presentation, facilitation and communication skills
- Willingness to work flexible hours, including weekends
- Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports
- Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
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