What are the responsibilities and job description for the Region Manager position at DISH?
Today, our brands include DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and Gen Mobile. With our business reach, we cover satellite television service, live-streaming and on-demand programming, mobile plans and products, smart home installation services and, now, we are building America’s First Smart Network™.
Department
DISH is a Fortune 200 company that supports 125 In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country.
The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.
Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power Award for being #1 in Overall Customer Satisfaction for the sixth year in a row.
Job Duties and Responsibilities
DISH is seeking a Region Manager who will oversee all administration, warehouse, and installation activities of the assigned territory; which includes several Operations Managers, multiple Field Operations Supervisors, the entire Warehouse function of several facilities, and hundreds of DISH Installation Technicians. This inspirational leader will ensure a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, internal and external business growth, and maximize asset utilization to achieve company goals. This position also plays a crucial role in further developing the company, every single day.
Key Responsibilities:
- Directing P&L responsibilities and managing spending and inventory control within the Territory assigned
- Achieving installation, customer service, and performance metric goals for the Territory assigned
- Working autonomously in a fast-paced environment, taking the initiative, managing multiple projects, and working to find solutions under tight time frames
- Overseeing all hiring, training, and supervision of employees, as well as performance management, performance metrics, customer feedback, site visits, personal and team observations, and feedback within the territory
- Traveling to meet and collaborate with team members and attend company meetings, functions, and training
- Coaching, leading, and mentoring multiple levels of the organization continuously
Skills, Experience and Requirements
Education and/or Experience:
- Bachelor’s degree coupled with 5 years related District/Regional Operations experience; equivalent combinations of education and experience will be considered
Skills and Qualifications:
- Excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
- Flexible; able to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment, across a given market (500 indirect reports)
- A valid driver’s license with a clean driving record is required
- Ability to travel 50-75% of the time
Salary Ranges
Compensation: $96,250.00/Year - $110,000.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
About the Company:
DISH
Our Vision is to change the way the world communicates. Our Mission is to connect people and things.
We’re DISH. We’re the ones who pioneered the DVR and commercial-free TV. Colorado-born and family-owned, DISH has proudly served America since 1980. We make a point of listening to our customers and giving them what they want in an industry notorious for ignoring people. Of course, we’re proud of our past accomplishments, but our true excitement lies in the future.
DISH is our core business, but we’re also focused on growth with TV services like Sling, which reimagines the way people watch TV. We’re redefining the future of communication and connectivity too, with wireless spectrum and the Internet of Things. Nothing is out of our reach, and the opportunity to shape the future of entertainment and technology has never been more tangible.
WHO WE'RE LOOKING FOR
At DISH, we know that skills can be taught but a true fit is so much more than that.
We look for three main things when hiring:
ENERGY, INTELLIGENCE, and NEED TO ACHIEVE.
We want curious people with a positive attitude who are willing to put forth the effort to achieve something great in their career. We are not afraid of change. Whether it be technology, business, or culture, we are willing to learn, innovate, and admit mistakes. We do this so we can lead.
We have the energy, intelligence, and desire necessary to change the future of entertainment technology. Do you?
Company Size:
10,000 employees or more
Industry:
Telecommunications Services
Founded:
1996
Website:
https://www.dish.com/
