What are the responsibilities and job description for the Customer service rep (Fraud & Claims) position at DISYS?
Responsibilities:
- Customer contact is made through inbound and/or outbound calling to complete investigation. May also involve contacting third parties for research.
- This position will entail reviewing online alerts for possible fraud on customers’ accounts.
- There will be outbound phone calls to check in with customers that have these alerts. Once fraud is shown it’s valid, agent must create a case for a claim while freezing the account in question.
- This will be on average an 80%/20% split on investigative work/phone calls.
Interview: ASAP
Interview Process: One phone interview with 1-2 managers
Shifts:
Training will be for 6 weeks, and it will be an 8am – 4:30pm schedule
After training there will be 2 shifts:
Sunday – Thursday 11am -8pm with an hour lunch
Tuesday – Saturday 11am – 8pm with an hour lunch
Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Thanks,
Shaik
972 755 1044
Job Type: Full-time
Pay: $20.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service/Call center: 1 year (Preferred)
Work Location: One location
