What are the responsibilities and job description for the Customer Service Representative/Call Center position at DISYS?
Job title – Customer service Rep
Duration – 4 Month contract (Possible Extension)
Location – MORAINE, Ohio, United States, 45439
As a customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Schedule:
- Day shift
Work Location: Multiple Locations