Office Administrator

Reports to:

Regional Manager

Key Areas of Responsibilities

• Assists with front desk coverage, greeting customers, and directing customers to appropriate areas/services.

• Maintains receptionist coverage with a courteous phone manner.

• Maintains full and accurate understanding and ability to provide assistance when it comes to intake registration, data entry, and eligibility determination processes.

• Works closely with staff to develop policies and procedures to document job instruction and performance.

• Maintains accurate data entry to external customer databases and internal databases, then prepares reports from databases as required.

• Places customers in workshops and appointments using required tools.

• Provides customers with information regarding job fairs, workshops, and other events of interest.

• Provides administrative support to senior project management.

• Ensures the resource room is well stocked.

• Maintains a professional appearance.

• Serves as an assessment facilitator and provides instructions to job seekers prior to taking assessments.

• Reviews eligibility documents and conducts group orientation sessions with job seekers.

• Other duties as assigned.

Education/Certificates, Licenses, Registrations

Minimum of a high school diploma or equivalent and at least two years of clerical experience, or a satisfactory equivalent of education and experience.

Qualifications

At least three years of customer service experience with strong communications skills, as well as experience working in a high-volume work environment. Strong organization skills and computer skills. The ability to relate well with individuals, ability to motivate. Ability to maintain a high level of accuracy in preparing and entering information. Ability to follow instructions well. Adaptable, flexible, and a fast learner. Creative and able to meet deadlines. Works well under pressure and within a team concept.

Bilingual a plus.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person