What are the responsibilities and job description for the Repair Advocate position at DivIHN Integration, Inc?
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Muskan | 224 369 4238
Title: Repair Advocate
Location: Lisle, IL
Duration: 6 months
Job Description
Serves as the main contact with dealers service department and the customer breakdown department.
Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer's experience.
Monitors and manages a high volume of all communications between a dealer service department, clients management/technical services, and a customer regarding specific repairs.
Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone.
When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to dealer or client management.
Scope:
As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.
Has developed specialized skills or is multi-skilled though job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
Fully proficient applying established standards and works independently, performing assignments that require considerable judgment and initiative. Understands implications of work, identifies key issues, and makes recommendations for solutions. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision.
Determines methods and procedures on new assignments.
Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Referral program
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lisle, IL: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
91 12243694238
