What are the responsibilities and job description for the Customer Service Representative position at Divine Taxa?
Job Title: Customer Service Representative
Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional service and resolving customer inquiries and issues efficiently. This role involves managing customer interactions through various communication channels, ensuring a high level of satisfaction and fostering positive customer relationships.
Key Responsibilities
Job Summary
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional service and resolving customer inquiries and issues efficiently. This role involves managing customer interactions through various communication channels, ensuring a high level of satisfaction and fostering positive customer relationships.
Key Responsibilities
- Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
- Issue Resolution: Handle and resolve customer complaints and issues, providing appropriate solutions in a timely manner.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and assistance to customers.
- Documentation: Accurately document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Support: Assist customers with product returns, exchanges, and other service-related inquiries.
- Team Collaboration: Work closely with team members and other departments to ensure a cohesive and efficient customer service experience.
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service software, databases, and tools.
- Empathy and patience when dealing with difficult customers.
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