What are the responsibilities and job description for the Sales Associate - Upstate New York position at DJO Global?
POSITION SUMMARY:
In year one, the Sales Associate will partner closely with the Territory Manager in his/her geographical area to quickly learn the Bracing and Supports business and assist with identifying and cultivating potential customers. In year two, the Sales Associate will contribute more directly to growth of the business by managing revenue and closing business.
This role will cover Canton, NY, Potsdam, NY, Gouvenor, NY, Watertown, NY.
Essential functions:
Partners with the Territory Manager in all aspects of the sales call pattern, including but not limited to, covering clinics in the assigned territory, promotion of the products in assigned accounts, managing inventory, and, as he/she learns and grows, beginning to convert customers to DJO.
Sales Support
Partners with the Territory Manager and organization to meet and exceed business targets (quotas).
Serves as the primary backup contact for Territory Manager.
Responsible for keeping the Territory Manager informed of all sales related activity, market trends, and competitor activity within the territory.
Sales Activity
Assists Territory Manager in identifying and qualifying potential sales leads.
Introduces the Company’s products to potential customers.
Cultivates customer relationships by initiating contact with physicians, clinic staff, and other device users.
Partners with Territory Manager on inventory management and building of proper inventory levels and sets to meet customer needs.
Product Knowledge
Following product training, tailors DJO’s promotional message based upon knowledge of the customer, advises on appropriate product selection, answers customer questions about product functionality and distinguishes DJO products from those of DJO’s competitors.
Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
Measures, fits, and troubleshoots DJO products including custom braces.
Assists with equipment delivery, set-up, follow-up, and service as needed.
Administrative
Coordinates, prepares, gathers and submits accurate paperwork required for insurance billing in a timely manner.
Compliance
Demonstrates commitment to the DJO Compliance & Ethics Program, the DJO Code of Conduct, the DJO Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
Minimum of 2 years of healthcare industry experience in customer service or sales related area preferred.
Orthopedic therapeutic device training preferred.
Knowledge of healthcare reimbursement preferred.
Knowledge of orthopedic therapeutic devices and their application preferred.
Bachelor’s Degree in Business, Marketing, or related healthcare field required.
Other
Must possess a valid Driver’s License and current automobile insurance.
Must be able to relocate in the specified geography upon assignment to Territory Manager role.
Must be willing to remain in the Sales Associate role for a minimum of one year.
Endorsement and approval of Regional Director and Vice President, Sales is required to move to a Territory Manager role.
TRAVEL REQUIREMENTS/WORK ENVIRONMENT and PHYSICAL DEMANDS:
Travel
Must be able to travel up to 75% of the time.
Typical work related travel assignments range 1-3 days, and as such overnight, out-of-town stays are required.
May require air travel on occasional basis.
Considerable time spent traveling in car to customer accounts.
Work Environment And Physical Demands
Field based (i.e. physician’s offices, hospitals, clinics, etc.).
Physical Demands: Must frequently lift and/or move up to 10 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In year one, the Sales Associate will partner closely with the Territory Manager in his/her geographical area to quickly learn the Bracing and Supports business and assist with identifying and cultivating potential customers. In year two, the Sales Associate will contribute more directly to growth of the business by managing revenue and closing business.
This role will cover Canton, NY, Potsdam, NY, Gouvenor, NY, Watertown, NY.
Essential functions:
Partners with the Territory Manager in all aspects of the sales call pattern, including but not limited to, covering clinics in the assigned territory, promotion of the products in assigned accounts, managing inventory, and, as he/she learns and grows, beginning to convert customers to DJO.
Sales Support
Partners with the Territory Manager and organization to meet and exceed business targets (quotas).
Serves as the primary backup contact for Territory Manager.
Responsible for keeping the Territory Manager informed of all sales related activity, market trends, and competitor activity within the territory.
Sales Activity
Assists Territory Manager in identifying and qualifying potential sales leads.
Introduces the Company’s products to potential customers.
Cultivates customer relationships by initiating contact with physicians, clinic staff, and other device users.
Partners with Territory Manager on inventory management and building of proper inventory levels and sets to meet customer needs.
Product Knowledge
Following product training, tailors DJO’s promotional message based upon knowledge of the customer, advises on appropriate product selection, answers customer questions about product functionality and distinguishes DJO products from those of DJO’s competitors.
Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
Measures, fits, and troubleshoots DJO products including custom braces.
Assists with equipment delivery, set-up, follow-up, and service as needed.
Administrative
Coordinates, prepares, gathers and submits accurate paperwork required for insurance billing in a timely manner.
Compliance
Demonstrates commitment to the DJO Compliance & Ethics Program, the DJO Code of Conduct, the DJO Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
Minimum of 2 years of healthcare industry experience in customer service or sales related area preferred.
Orthopedic therapeutic device training preferred.
Knowledge of healthcare reimbursement preferred.
Knowledge of orthopedic therapeutic devices and their application preferred.
Bachelor’s Degree in Business, Marketing, or related healthcare field required.
Other
Must possess a valid Driver’s License and current automobile insurance.
Must be able to relocate in the specified geography upon assignment to Territory Manager role.
Must be willing to remain in the Sales Associate role for a minimum of one year.
Endorsement and approval of Regional Director and Vice President, Sales is required to move to a Territory Manager role.
TRAVEL REQUIREMENTS/WORK ENVIRONMENT and PHYSICAL DEMANDS:
Travel
Must be able to travel up to 75% of the time.
Typical work related travel assignments range 1-3 days, and as such overnight, out-of-town stays are required.
May require air travel on occasional basis.
Considerable time spent traveling in car to customer accounts.
Work Environment And Physical Demands
Field based (i.e. physician’s offices, hospitals, clinics, etc.).
Physical Demands: Must frequently lift and/or move up to 10 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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